St. Louis, MO – June 18, 2009 – Bizmanualz, Inc., a business publications, training, and consulting company based in St. Louis, MO, today announced the release of the updated ISO 9001 Policies and Procedures Manual. The company has greatly improved its product by modeling its policies and procedures on the Deming (“Plan-Do-Check-Act”) Cycle.

“The updated manual reflects our lean philosophy in multiple ways,” said Christopher Anderson, Managing Director of Bizmanualz. “For example, rather than borrow the text of the standard verbatim in the quality manual, we stripped it to the bare essentials. Putting in a lot of verbiage not required by the standard can make your Quality Manual less user-friendly, less useful, and less likely to be improved.”

The updated ISO 9001 Policies, Procedures & Forms Manual conforms to the ISO 9001:2008 standard, which was updated for the first time in eight years and released in November, 2008. ISO 9001 requirements for procedures and records are clearly identified throughout the updated manual. Recently ISO 9001 certified by using lean principles, the company has used a similar approach in the update process.

“We carried procedures over (from the old to the new ISO 9001 QMS manual) that most organizations consider critical,” said Steve Flick, Bizmanualz Product Director. “Similarly, we removed procedures that customers didn’t consider a high priority, or had little-to-nothing to do with 9001 requirements, or didn’t amount to more than simple work instructions.”

Twenty-three QMS procedures are included in the updated ISO 9001 manual. A forms list at the end of each procedure points out if the filled out form is a “required record” and which ISO 9001 clause requires that record. Bizmanualz redesigned its ISO 9001 QMS manual to help companies easily establish an effective quality management system, as well as to simplify the certification journey for organizations wishing to comply with ISO 9001:2008.

Bizmanualz also offers manuals for Accounting, Finance, Computers & Networks, Sales & Marketing, Human Resources, ISO 22000, Disaster Recovery, and Security. All of Bizmanualz® Policies & Procedures manuals are available via instant download or in hard copy form, with easily editable MS-Word documents included on CD.

Each manual provides prewritten policies, procedures, and forms that enable executives to create and maintain internal controls and implement best practices for all departments in their business.

Bizmanualz® ISO 9001 QMS Policies, Procedures, and Forms: How to Quickly Create an ISO 9001 Quality Management System with easily editable Policies, Procedures, and Forms. (400 pp/trade binder/$495.00) is a Knowledge Management title from Bizmanualz, Inc. It is available through the company’s website, www.bizmanualz.com, or by calling the publisher at 800-466-9953 (outside the USA, call 314-863-5079), faxing your request to 314-863-6571, or by e-mailing sales@bizmanualz.com.

Many of you have inquired about the possibility of downloading individual policy and procedure documents from our large collection of easily editable procedure manuals. We listened and, after several months of development and testing, are glad to announce the launch of PoliciesAndProcedures.com.

Each policy procedure document is an excellent starting point to write procedures for consistency, control and knowledge transfer. Considering the time it takes to write an effective policy and procedure, the documents available at www.policiesandprocedures.com really provide excellent value for you and your organization.

Currently, the new website includes policies and procedures from Accounting, Finance, Human Resources, Sales & Marketing, Computer & IT, and ISO 22000 Food Safety. Over the next several weeks, we will add more content from other manuals.

Most downloadable policy-and-procedure documents on the new website also include forms and references. Pricing is based on the length of each procedure. Discounts are available for multiple purchases. As a launch promotion, Bizmanualz is offering a $10 discount for all purchases (no minimum) for the month of August, 2008. As an added bonus, all buyers receive a free 16-page policies and procedures writing guide.

Please visit www.policiesandprocedures.com and explore the policy procedure documents available there. Once there, you’ll surely find many policy-procedure templates that address your needs. To get your $10 discount, simply use coupon code D-TEN when placing your order online.

Please feel free to contact us if you have any questions or feedback about the new website. Thank you for your support.

St. Louis, MO — March 25, 2008 — Bizmanualz, Inc., a business publications, training and consulting company based in St. Louis, MO, today announced the release of a unique new finance, treasury, and accounting resource designed for business owners, controllers, treasurers and executives interested in utilizing internal controls to improve financial operations compliance.

The new volume, Bizmanualz® Finance Policies, Procedures & Forms, includes a series of easily editable policies, procedures and forms to help CFOs, Controllers and Treasury Officers improve internal controls and compliance in all finance-related areas. Topics covered include risk management; raising, planning and managing capital; liquidity; working capital; credit; debt; treasury management; financial statements; business planning; auditing; board of directors; and other compliance related issues. The volume also includes a free business guide.

“The Securities and Exchange Commission, groups including PCAOB and COSO, and regulations such as Sarbanes-Oxley (SOX), all say that developing policies and procedures is essential for effective control,” said Christopher Anderson, Managing Director of Bizmanualz, Inc. “It’s the controller’s responsibility to create and maintain such controls. But most small businesses don’t have a controller, so they turn to Bizmanualz for help. Using even a single concept from any one of our manuals can add real money to a business’ bottom line.”

“Sarbanes-Oxley, COSO, and other compliance requirements have sent finance and accounting departments scrambling to develop the required internal controls, and there is really nothing like this on the market” said John E. Oeltjen, a CPA with the accounting and business advisory firm MPP&W who served as an advisor and reviewer during the development of the Bizmanualz® Finance Policies, Procedures & Forms. “There really was an outcry among small and medium sized business for a step-by-step roadmap that addresses these regulatory changes.”

“With SOX and other regulatory requirements, the main goal of internal control is compliance. However, if you are putting a control system in place for compliance only, then you are missing an important opportunity,” said Mr. Anderson. “The optimal system of control encourages continuous improvement by setting objectives, measuring performance, and adjusting to achieve stated objectives.”

Bizmanualz also offers individual department manuals for: Accounting, Human Resources, Computers & Networks, ISO 9001 Quality, AS 9100, ISO 22000, Disaster Recovery, Sales & Marketing, and Security. All of Bizmanualz® Policies & Procedures manuals combine a printed version with easily editable MS-WORD documents on CD-ROM. Each manual provides prewritten policies, procedures and forms that enable executives to create and maintain internal controls for all departments in their business. They are available through the company’s web site,www.Bizmanualz.com. Retail, affiliate or dealer programs are also available.

Bizmanualz® Finance Policies, Procedures & Forms: How To Quickly Create a Financial Management System to manage risk, optimize returns and establish internal controls using easily editable Policies, Procedures, and Forms. (600 pp/trade binder/ ISBN 1-931591-083 /$595.00) is a Knowledge Management title from Bizmanualz, Inc. It will be available from www.Amazon.com or by calling the publisher at 800-466-9953 (outside the U.S. call 314-863-5079); faxing 314-863-6571; e-mailing sales@bizmanualz.com ; or visiting the company’s website at www.Bizmanualz.com.

There are page-long lists of why policies and procedures are necessary, but, of course, such long lists lose meaning and value.  By the time you read to the bottom, you don’t remember what was at the top of the list.  Plus, such long lists have too much overlap and repetition.  A simple approach may be more useful.  The purpose for creating an internal control system through defining and documenting processes with well-written procedures boils down to a few very basic reasons:

• Compliance
• Operational Needs
• Managing Risks
• Continuous Improvement

Policies & Procedures Improve Compliance

Complying with laws and regulations should be the most basic function of an organization.  Even the smallest of organizations must comply with tax laws and with state and local regulations (i.e. zoning, licensing), while some organization must cope with a myriad of federal and state laws and regulations.  Other compliance issues may deal with quality standards like ISO 9001, ISO 22000, or UL.

While procedures themselves may not demonstrate compliance, well-defined and documented processes (i.e. procedures, training materials) along with records that demonstrate process capability can make evident an effective internal control system and compliance to regulations and standards.

Let’s face it; if your organization is having trouble in performing the rudimentary function of obeying laws and regulations, then it is likely struggling even more at being effective and successful in fulfilling its core missions.  If compliance is an issue in your organization, then creating well-defined processes documented by procedures in order to meet your legal and regulatory requirements should be a high priority.

Ensure Operational Needs Are Met through Policies and Procedures

What is really important in your business?  What is fundamental for its success?  Are practices associated with them being steered by top management?  How much visibility and transparency is there into the effectiveness of these key processes?

This brings us to the next important role of procedures; to ensure processes fundamental to the organization’s success are properly guided by management, are performed in a consistent way that meets the organizations needs, and that important related information and data are captured and communicated.

For example, if regularly introducing new and improved products is essential to the success of your business, shouldn’t you be in control of your sales and marketing cycle that captures customer requirements and desires so they can be translated into your product design?  Shouldn’t there be well-documented design review and product launch processes?  Policies and procedures are a way to document such key activities so they are executed consistently and implement the best practices for the organization.

Compliance and meeting operational needs are two very important reasons for implementing a system of policies and procedures.  But it is still only half the story.  In the next part, we will discuss the role of policies and procedures in managing risks and in continual improvement.

Learn more about developing policies, procedures and processes, or improving your organization by attending the next Implementing Lean Thinking or How to create well-defined processes classes.

Looking Forward to Your Next Audit?

The next time someone says, “I am here to audit you,” instead of reacting with fear and dread, think of it as what it really is: an opportunity to improve your department and your organization. The newly redesigned Internal Audit Training class covers key areas on which all Internal Audit team members should be trained, such as audit techniques, the importance of clear communication, appropriate auditor behavior, how to conduct audits that stay within scope and schedule, and audits that provide meaningful information for compliance and continual improvement.

Read more about the New Internal Audit Training Class…

Committed to Learning

While the locations we employed in the past to conduct training were certainly adequate, Chris Anderson, Bizmanualz Managing Director, felt that we needed to model a stronger commitment to business learning, and to make our training programs more enjoyable, convenient, comfortable, and, most importantly, conducive to learning.

Read more about the New Learning Center;

ISO 22000 Procedures – Now in Spanish!

Another exciting thing happening at Bizmanualz this month is the release of the Spanish language version of the ISO 22000:2005 Food Safety Management Manual titled Bizmanualz ISO 22000 Manual para la Seguridad en los Alimentos Políticas, Procedimientos, y Formas. The original English version was released in January 2006. Completing the Spanish language version is the result of a nearly year long collaboration with college interns from Spanish speaking countries and working closely with translation consultants.

Read more about the Spanish ISO 22000 Procedures Manual;

So that’s what’s happening at Bizmanualz. If you have any questions about our new Learning Center and the business improvement training programs we offer on topics such as internal auditing, well-defined processes, statistical process control, aligning people & processes, and lean thinking, then call 800-466-9953 and ask for Jan. If you would like more information on the English or the new Spanish language edition of our ISO 22000:2005 Food Safety Management Manual or any of our other Policies, Procedures and Forms manuals, then call or contact us online.

On That Note

Answer to this month’s question:

A lot can go into a successful internal audit program. First, appropriate resources like personnel, budget and time need to be committed. Equally important is clear communication. The objectives of the internal audit program needs to be communicated throughout organization. In essence, everyone needs to understand that auditing is always about improving the system, and never about catching someone doing something wrong.

Training is also extremely important – the internal audit teams should be trained on the audit process, as well as the standard and regulations to which the audits are being conducted. After all, the main goal is to find objective findings on specific requirements.

Please feel free to contact us with any questions or comments. Our policies, procedures and processes articles site has tons of useful information. Also, please let us know if you’d like any specific topic addressed in our future articles.

Regards,
Chris
Bizmanualz

St. Louis, MO – September 17, 2007. Bizmanualz, Inc. (www.bizmanualz.com), a business publishing, education, and consulting company located in Clayton, Missouri, today announced the release of a Spanish language version of its ISO 22000:2005 Food Safety Management Manual. The original English version was released in January 2006. The Spanish version is titled Bizmanualz ISO 22000 Seguridad En Los Alimento Políticas, Procedimientos, and Formas.

The manual is designed to assist all participants along the food chain–Food Safety/Quality Managers, Hazard Analysis and Critical Control Point (HACCP) inspectors, Food Safety Enforcement Agency Personnel, Auditors, and Procurement personnel, as well as owners and managers of food production, supply, transportation, and import companies. The manual includes easily editable procedures to meet food safety, quality, and HACCP requirements. (http://politicasyprocedimientos.com/seguridad-de-los-alimentos/)

International product safety, especially food safety, is an increasing concern. The food industry worldwide is faced with a growing need to demonstrate its ability to control food safety hazards and contamination. While local, state, and national governments have implemented various regulations and laws, the ISO 22000:2005 Food Safety Management System (FSMS) is becoming the accepted compliance standard for safe consumer food production worldwide.

Mr. Christopher Anderson, the Managing Director of Bizmanualz explains that, “The Bizmanualz ISO 22000 Food Safety Management System Manual provides a framework to demonstrate compliance with applicable statutory and regulatory food safety requirements. By complying with this standard, a company demonstrates that their system meets the requirements established by suppliers, customers, and other parties in the food chain, and it can assist in placing guards against contamination that may enter the food chain from multiple points.”

Mr. Anderson adds, “This manual allows any company to incorporate best practices and optimal standards in establishing formal FSMS policies and procedures, regardless of their size or location. This publication is the only one of its kind in the way it provides the guidance and the tools required to accurately and efficiently determine and meet the food safety requirements of the organization.”

“There are more than 20 specific policies addressed, including Food Safety Records, Supplier Evaluation, Training, Hazard Analysis, HACCP Plan Management, Internal Audit, and Prerequisite Programs,” adds Mr. Stephen Flick, Bizmanualz Product Manager and the editor of the manual. “You get all this content in a published manual, and it includes a CD containing all procedures and forms in an easily editable MS-Word format, allowing any company to customize the manual to create its own policies and corresponding procedures.”

The Spanish versions of the ISO 22000 Food Safety Procedures Manual comes with over 480 pages of practical documentation in proper ISO format. It includes prewritten food safety policies, food safety procedures, and accompanying forms. Plus, there is a detailed explanation of ISO 22000 including helpful information and guidance for producing your own Food Safety Management Manual.

Bizmanualz also offers policy and procedure manuals that cover many key business segments such as Accounting, Computer & IT, Human Resources, Sales and Marketing, ISO 9001 Quality Management System, Disaster Recovery, and Security Planning. All Bizmanualz Policies and Procedures manuals combine a printed manual with easily editable MS-Word documents on CD-ROM.

ISO 22000 Seguridad en los Alimentos Políticas, Procedimientos y Formas: Como crear rápidamente un sistema general de ISO 22000 para la Seguridad en los Alimentos con una fácil y entendible traducción de Políticas y Procedimientos en cuanto a la Seguridad en los Alimentos, Calidad y HACCP (480 pages/trade binder/ ISBN 1-931591-32-4/ $595.00) is a Knowledge Management title from Bizmanualz, Inc. All Bizmanualz products are available by calling the publisher at 800-466-9953 (international customers call 314-863-5079), or visiting www.bizmanualz.com

The other exciting thing happening at Bizmanualz this month is the release of the Spanish language version of the ISO 22000:2005 Food Safety Management Manual titled Bizmanualz ISO 22000 Manual para la Seguridad en los Alimentos Políticas, Procedimientos, y Formas. The original English version was released in January 2006. Completing the Spanish language version is the result of a nearly year long collaboration with college interns from Spanish speaking countries and working closely with translation consultants.

Food Safety Concerns

We are all aware of concerns about product safety, and the concern is even greater with the safety of food and food-related products. We can expect to see increasing international, national, and state/local regulations in an attempt to ensure safe products are reaching the market place. To prevent cumbersome duplication and confusing contradictions caused by multiple layers of laws and regulations, ISO 22000 is increasingly becoming a food industry standard that regulators at all levels are looking to for guidance and to use as a foundation to create meaningful, streamlined regulations.

With the Bizmanualz ISO 22000 Manual para la Seguridad en los Alimentos Políticas, Procedimientos, y Formas, we can help more businesses along the food production chain, particularly those in Spanish speaking countries or with Spanish speaking employees, comply with ISO 22000 standards. By complying with this standard, a company demonstrates that their system meets the requirements established by suppliers, customers, and other parties in the food chain, and it can assist in placing guards against contamination that may enter the food chain from multiple points.

Easily Edited, Customizable Food Safety Procedures:
A Real Time Saver

As is the case with all Bizmanualz Policy, Procedure and Forms manuals, purchasers of the Bizmanualz ISO 22000 Manual para la Seguridad en los Alimentos Políticas, Procedimientos, y Formas get all the content in a convenient three-ring binder as well as on a CD in Microsoft Word format. So all the policies, procedures and forms can be easily edited and customized to fit any organization’s needs. Bizmanualz also offers an ISO 22000 Food Safety Lead Auditor Course to help those involved in the food industry learn and comply with ISO 22000.

Also, like all Bizmanualz policies, procedures and forms, the content has been professionally researched and written, and then reviewed by industry experts. Anyone wanting to develop and implement a policy and procedure manual for their food industry organization will be well on their way after purchasing the English or Spanish version of the ISO 22000:2005 Food Safety Management Manual. Using our manual as a starting point for food safety or any of the business segments covered by or policy, procedure and forms product line (Accounting, Sales & Marketing, Computer & Networking, and many more) means you can save 50% – 80% of the typical development time.

So that’s what’s happening at Bizmanualz. If you have any questions about our new Learning Center and the business improvement training programs we offer on topics such as internal auditing, well-defined processes, statistical process control, aligning people & processes, and lean thinking, then call 800-466-9953 and ask for Jan. If you would like more information on the English or the new Spanish language edition of our ISO 22000:2005 Food Safety Management Manual or any of our other Policies, Procedures and Forms manuals, then call and ask for Joy.

In our upcoming articles we will be covering setting vision and strategies for the new year, and we will be discussing a process approach to business finance, as in our forthcoming Finance Policies, Procedures and Forms Manual. If you have any suggestions for business improvement subjects you would like to see covered here, be sure to let us know. We would like to hear from you.

If your organization has an aggressive and well run Internal Audit system, when an external auditor shows up (whether from a customer, a regulator, or third party registrar), then nothing they do or find will be a surprise to you.  In fact, if the Internal Audit system has already identified areas for improvement, and plans and activities for improvement are in place, including Corrective Actions, then most external auditors will view your proactive management very positively. 

Some Good Reasons for Internal Audits

Preparing for external audits is just one reason to have a proper Internal Auditing program.  Another good reason is that it is frequently a requirement.  Section 8.2.2 of ISO 9001:2000, for example, clearly states that the organization shall conduct Internal Audits at planned intervals.  A similar provision exists in many other standards and regulations as well. 

As noted above, Internal Audits can also ensure your policies, procedures and processes comply with all the required standards and regulations.  Do you really want to wait for external auditors to show up in order to know how your organization’s internal control or Quality Management System is doing?

If compliance, however, is your only goal in creating and maintaining a system of internal control, or for instituting a Quality Management System like ISO 9000, (and its associated Internal Audits), then you may be missing a great opportunity. 

If your business or organization is taking the trouble to institute internal control and management systems, shouldn’t you use the system to continually monitor and improve performance?  And Internal Auditing has an important role in the continual improvement mindset. Using control and management simply for compliance is just doing the bare minimum.  Few businesses truly succeed with that philosophy.

A Great Use of Time and Attention

Putting an Internal Auditing program in place isn’t difficult or expensive.  The key to an internal auditing program is just a commitment to applying a small amount of resources in assembling and training an Internal Audit team, and then scheduling Internal Audits according to your organizational needs.  For example, a pharmaceutical company complying with FDA regulations will probably want to have a more aggressive Internal Audit schedule than, say, a tool company that is ISO 9001 certified.

Besides committing the appropriate resources (personnel, budget, and time), training and clear communication are the most important elements of an Internal Audit program.  The Internal Audit teams should be trained on the audit process as well as the standard or regulation to which audits are being conducted.  Audits, whether internal or external, should always be conducted to a specific standard, regulation, or internal control system (policies and procedures).  This allows auditors to base objective findings on very specific requirements. 

Communicating the objectives of the Internal Audit program throughout the organization is also important.  If everyone in the organization understands that auditing is always about improving the system, and never about catching someone doing something wrong, this knowledge goes a long way to alleviate the fear and dread.  This can be especially true if they understand that the audit will provide meaningful information for continual improvement and effective management as well as preparation for external audits.

A Bizmanualz Internal Auditor Training class in progress.

Bizmanualz: A Leader in Internal Auditor Training

Bizmanualz can help with your Internal Auditing program.  We have recently redesigned and improved our Internal Auditor Training class.  The two day course covers key areas on which all Internal Audit team members should be trained, such as audit techniques, the importance of clear communication, appropriate auditor behavior, how to conduct audits that stay within scope and schedule, and audits that provide meaningful information for compliance and continual improvement.

While the Bizmanualz Internal Auditor class uses the ISO 9001 standard, the techniques and information can be applied while auditing to any standard or regulation including:

• TS 16949
• TL 9000
• AS 9100
• ISO 14001
• GAAP
• ISO 22000
• Sarbanes-Oxley
• OSHA
• FDA
• FAA
• Internal Policies and Procedures

Bizmanualz Director of Quality Steve Mundwiller developed and teaches the course.  Steve has over 25 years of auditing experience across numerous fields and industries, including aerospace, drug and medical devices, and retail/industrial product manufacturing.  Steve also holds certifications involving quality management and auditing from organizations such as the American Society for Quality (ASQ) and the International Standards Organization (ISO).    

So the next time someone says, “I am here to audit you,” instead of reacting with fear and dread, think of it as what it really is: an opportunity to improve your department and your organization.   Bizmanualz is here to help you make auditing a pleasure, not a pain.

To learn more about using effective auditing techniques to improve your organization, attend the next Internal Auditor or Lead Auditor Training Class.

For a deeper understanding of process improvement programs for your organization, attend the next Implementing Lean Thinking or How to Align a System of People and Processes for Results class. If you are eager to learn more about creating more order out of the chaos you are feeling at work, then the How to Create Well-Defined Processes class is right for you.

St. Louis, MO– March 7, 2007. Bizmanualz, Inc., a business publications and consulting company based in Clayton, Missouri, today announced the release of a new Sales & Marketing Manual (www.bizmanualz.com/sales_and_marketing) for sales and marketing executives, customer service managers, customer relationship (customer experience) managers and sales and marketing departments of small and midsize businesses (SMB).

Pressure is on sales departments to produce more with less – to be lean – to use limited resources wisely and effectively. Marketing departments are required to monitor and measure their activities and show, in detail, how and where those activities will benefit the company. A more measured, disciplined, and coordinated approach is demanded.

“Sales and Marketing are two of the core processes of every business,” Chris Anderson, Managing Director of Bizmanualz, said. “If those operations are not in sync, a lot of what they do will be a wasted effort. Everyone thinks of manufacturing when ‘lean’ is mentioned, but lean concepts apply equally well to sales and marketing operations.”

Officially entitled the Bizmanualz Sales & Marketing Policies, Procedures, and Forms Manual, the new manual not only provides an operational and planning framework for the organization’s Sales and Marketing functions – it also allows those two key departments to coordinate better and leverage each other’s strengths.

“If your marketing plan isn’t designed to fulfill your sales objectives or if your sales force isn’t sharing its experience and insights with marketing, then you’re not getting the most value from your sales and marketing investment,” Mr. Anderson added. “If you’re not incorporating the voice of the customer in your operations, your company is at risk of falling behind and becoming irrelevant to the marketplace. Companies are demanding greater participation in their suppliers’ operations, and rightly so.”

Smart companies have been listening to their customers for years. Now, more customers are demanding an active role in shaping company products and how companies conduct their business.

Many small and medium sized companies do not have access to – or cannot afford – Chief Marketing Officers or Sales Directors who could lead the way by building on best practices, industry standards, and their own extensive experience to establish formal Sales and Marketing policies and processes. This publication provides the guidance and tools many SMBs need to identify and serve their target markets.

“The Sales and Marketing Policies and Procedures Manual applies a process approach to strategic and tactical sales and marketing management issues,” said Steve Flick, Product Director at Bizmanualz. “It can help companies bring order and discipline to these critical operations. They get a wealth of information that we brought together and put into a series of Microsoft Word files that they can easily tailor to their unique circumstances.”

The Sales and Marketing Policies and Procedures Manual comes with over 700 pages of practical documentation. It includes 32 pre-written procedures for Marketing Planning, Marketing Tactics, Sales, Sales & Marketing Administration and Product Management. Plus, it includes a Sales and Marketing Executive’s Manual and an Internet Marketing Guide.

Bizmanualz, Inc., also offers policies and procedures manuals (www.bizmanualz.com/products) for developing accounting controls, human resources management, computer and network management, ISO 9001 quality management systems, disaster preparedness, security planning and ISO 22000 food safety management systems. All Bizmanualz policies and procedures products consist of a set of printed documents, accompanied by a CD-ROM containing the same documents in easily editable MS-Word format.

Bizmanualz Sales & Marketing Policies, Procedures, and Forms: How to Drive Your Customer Satisfaction with Improved Strategies and Tactics (702 pages/trade binder/ISBN 1-931591-03-2 / $595.00) is a Knowledge Management title from Bizmanualz, Inc., and is available from the publisher by calling 800.466.9953 (1-314-863-5079 for international customers), by e-mailing sales @ bizmanualz.com, or by visiting the company web site, http://www.bizmanualz.com.

St. Louis, MO (PRWEB) May 2, 2007 — Bizmanualz, Inc., a management training and business publications company based in St. Louis, Missouri, today announced an introductory internal auditor training course for individuals working in an ISO 9001 environment. It is expected to enable attendees to understand the key principles of planning and performing audits; understand how audits fit into the overall quality management system; understand management’s role in the QMS and auditing process; and conduct and ethical and objective internal audit. More details are available at www.bizmanualz.com/internal_auditor.

The new internal auditor course takes the mystery out of the audit process and explains the terminology, process and benefits of an internal audit and the roles and responsibilities of all participants. Highlights of the course include audit definitions in simple terms, and discussions and exercises on how to plan, perform and report audits. “Once you understand what you are supposed to do, it is easy to do it. Our goal, really, is to answer the questions that internal auditors have before, during and after an audit,” commented course developer Steve Hyland, also the Quality Manager at Bizmanualz.

“Many of our clients asked us to present an introductory auditing class geared to those participating in an internal audit for the first time,” explained Christopher Anderson, Managing Director of Bizmanualz. “The only way an organization can improve its operations is to identify the strengths and weaknesses and then make the necessary changes. An internal audit provides the objectivity necessary to obtain that information and put companies on the road to excellence.”

The two-day course combines class room sessions, group exercises, case studies, situational simulations and role playing. And registrants receive a free copy of the ISO 9001:2000 Standard (a $70 value). More details about this and other Bizmanualz training classes are available at: www.bizmanualz.com/training.

Quality professionals as well as new internal auditors will find this fast-paced and interactive course valuable. This course is designed to meet the needs of individuals from all backgrounds, including manufacturing, service, consulting, accounting, human resources, information technology, and quality management. Course attendees are not required to have knowledge of auditing, quality management systems or ISO 9001:2000 prior to enrolling for this ISO Internal Auditor training class.

Besides training and consulting, Bizmanualz also offers policy procedure manuals for developing accounting controls, human resources management, sales and marketing tactics, computer and network management, ISO 9001 quality management systems, security and disaster planning, and ISO 22000 food safety management systems. All Bizmanualz policies and procedures manuals consist of a set of printed documents, accompanied by a CD-ROM containing the same documents in easily editable MS-Word format.

Bizmanualz ISO QMS Internal Auditor Training (2-day, in St. Louis, Missouri). To reserve a seat, call Bizmanualz 800-466-9953 (outside the U.S. call 314-863-5079); fax 314-863-6571; or online at www.bizmanualz.com.