Bizmanualz is one of the leaders in policies and procedures documentation. Our policy and procedure manuals are written with small to medium businesses (SMBs) in mind. Thousands of companies that have been looking for a way to develop and implement a system of effective policies and procedures quickly have relied on us.

(more…)

In part one of this article, you learned the first three steps in the Bizmanualz process of making a policies and procedures manual – research, design and development, and procedure writing.  Now, as Paul Harvey liked to say, “Here’s the rest…of the story.” (more…)

A lot of work goes into developing every Bizmanualz Policies and Procedures manual.  We start by conducting…

1. Subject Research

In the not-too-distant past, we primarily searched the Internet for clues as to what people wanted. We’d find what topics people were interested in by doing the same thing you do: searching by keywords. (more…)

You have identified a problem, and you have made an immediate correction to fix it for now.  How do you make sure the same problem doesn’t happen again?

That is the role of corrective action in continual improvement of an organization.  In a reactive organization, we constantly react to problems in a corrective mode.  We make the short term fixes – over and over and over again.  (more…)

Implementing a Quality Management System (QMS) that complies with ISO 9001 requirements can be challenging.  That’s why a useful approach may be to implement the QMS in phases, where you focus on different elements of meeting the ISO 9001 Standard in progressive stages.  (more…)

In this series of articles we are discussing implementing an ISO 9001 Quality Management System (QMS) in four distinct phases. By breaking the implementation into stages, it becomes more manageable and less overwhelming. In phase one, the general requirements described in Clause 4 of ISO 9001 QMS requirements are implemented, and in phase two the elements of continual improvement from Clause 8 are set in place and practiced.

(more…)

If your goal is ISO certification, the best method is to create a compliant QMS in stages. (more…)

Creating a Quality Management System (QMS) that fulfills the requirements of the ISO 9001:2008 Standard can seem like a daunting task.  But it doesn’t have to be.  (more…)

Your management system consists of business processes that interact with each other through documents and records.  Yet in many companies the system appears to be functioning whether anything is documented or recorded.  Can this be an effective management system?  It depends on the process management maturity of your organization.

(more…)

The present economic downturn looms over the heads of business executives (and their employees) like the Grim Reaper.

How do you ensure your company doesn’t fall prey to the hype or the financial crisis and actually maintains — or even grows! — during this economic downturn? How can you use this time to focus and develop more sustainable customer relationships to increase your customer satisfaction or customer quality?

(more…)