This month our theme is voice of the customer.  This is very coincidental because this is also the month we have undergone our ISO 9001 Certification audit (as anyone following our blog surely knows…).

The connection between these two items is the customer-centric nature of ISO 9001.  In fact, you could say that there are two overarching aims of the ISO 9001:2008 Quality Management System Requirements:

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If your goal is ISO certification, the best method is to create a compliant QMS in stages.

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Your management system consists of business processes that interact with each other through documents and records.  Yet in many companies the system appears to be functioning whether anything is documented or recorded.  Can this be an effective management system?  It depends on the process management maturity of your organization.

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Question of the Month: Why is due diligence and transparency important?

Due diligence means you are collecting the proper information and ensuring you are aware of all the relevant facts. As the term transparency implies, it means there is a degree of openness and honesty. The recurring theme of October’s articles illustrate how important due diligence and transparency can be to business success.

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Question of the month: How can a Kaizen program help a company in its improvement journey?

At Bizmanualz, our mission is to help businesses and organizations improve by helping them implement innovative techniques and proven best practices. That philosophy carries through to our manuals, our training classes, and our consulting efforts.

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User-friendly blog aimed at helping web visitors to www.bizmanualz.com more easily find articles, tips and special offers on policies, procedures and processes.

St. Louis, MO – November 17, 2006. Bizmanualz, Inc, a business publications and consulting company based in Clayton, Missouri, today announced the launch of a weblog titled Policies, Procedures and Processes Blog. This is in response to a growing demand from visitors to the Bizmanualz website for a simplified interface to its rich collection of articles on writing policies and procedures, process improvement concepts and implementation tips.

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Welcome to the New Year. The New Year is the time for leadership to step up and chart the course for the year ahead.

Leaders motivate others by defining goals, setting standards, and determining the minimum acceptable performance. In other words, leadership is a self fulfilling prophesy. It’s about

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Last week we talked about process improvement and layoffs. This week let’s look at applying a little quality magic to make the impossible possible. If you believe in quality

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How to choose the right course

Have you ever attended a training class and the content is not what you had expected? Perhaps the instructor simply lectured from the book and did not seek interaction among the students or adequately answer questions. Have you sent employees to a class and they return dissatisfied or appear not to have gotten anything out of it?

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Last week we talked about working harder, working smarter and waste. This week I would like to discuss process improvement and layoffs. Think of this as improve too fast and you will have no choice but to

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