Visual Stories, Rendered Process Maps Help Teams Manage Change
Friday, August 28th, 2009The process maps we described in recent weeks are tools for you in your role as data collector and analyst: your role is to craft and communicate a story for change and improvement that people understand, accept, support, and will ultimately act on. Â As you move from gathering data about the current process to improving it, you need tools to help communicate your improvement plan and train participants on the new process, (more…)



