Strategic Process Improvement
Articles in the "Strategic Process Improvement" Category
Strategic Process Improvement applies to all of your company’s business and management processes. Browse through our list of Strategic Process Improvement articles for information and advice on all of our consulting concepts: Quality Management, Value Proposition, Lead Generation and Quality Training, as well as case studies on our successful consulting engagements.
In part 1 of this two-part series, we discussed three important reasons why quality management systems (QMS) projects fail. Here are four other reasons:
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Author: Steve Flick Published on: April 19th, 2010
Categories: Business Process Improvement, ISO Quality Management, Process Management
We recently began looking for companies to take part in a beta test of our new policies and procedures management system. We’re giving companies like yours the opportunity to be in on the building process, so the result is something you’ll be able to use intuitively from the start (we hope).
As much as we listen to our customers, we have to translate what we hear into fields on a screen so that software engineers know what to build. Think of it this way: when you say, “I want to easily adapt Bizmanualz procedures for each of my clients”, that could require a bunch of screens.
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Author: Steve Flick Published on: March 3rd, 2010
Categories: Knowledge Management, Process Management, Strategic Process Improvement
You’ve just been given the task of writing a new procedure that documents an existing business process. Â You make sure you understand, and you close with, “I’ll get on this process right away.”
That’s when your boss says, “Process? Did I say ‘process’? I meant processezzz! Plural!”  And before you can blurt out, “What do you mean?”, the boss says you need to develop procedures for all accounting processes, not just the one.  Oh, and he wants them by the end of the month!
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Author: Chris Anderson Published on: November 20th, 2009
Categories: Accounting Procedures Manuals, Case Studies, Writing Policies and Procedures
The process maps we described in recent weeks are tools for you in your role as data collector and analyst: your role is to craft and communicate a story for change and improvement that people understand, accept, support, and will ultimately act on. Â As you move from gathering data about the current process to improving it, you need tools to help communicate your improvement plan and train participants on the new process,
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Author: Dan Davison Published on: August 28th, 2009
Categories: Business Process Improvement, Knowledge Management, Sales and Marketing, Strategic Process Improvement, Value Proposition
In our series on process maps which wraps up next week, the maps we have looked at are descriptive. They help us capture and display information about the current state. Each map depicts the entire process, though from different angles. For example, swim lane maps stress roles, responsibilities, and hand-off points, whereas document maps list documents and records generated throughout a process.
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Author: Dan Davison Published on: August 26th, 2009
Categories: Business Process Improvement, Knowledge Management, Strategic Process Improvement
Last week, we discussed three types of Process Maps: High-Level, Low-Level and Cross Functional or “Swim Lanes” Maps. This week we will take a closer look at Document Maps, and Activity or Value Stream Maps.
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Author: Editor Published on: August 14th, 2009
Categories: Business Management & Operations, Business Process Improvement, Strategic Process Improvement
Last week, we established how important process maps are in developing policies and procedures. In the course of this series, we will present seven types of process maps. This week we will discuss three types: High-Level, Low-Level, and Cross Functional or “Swim Lanes” Maps.
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Author: Chris Anderson Published on: August 7th, 2009
Categories: Business Management & Operations, Business Process Improvement, Strategic Process Improvement
You have probably heard of the term “Process Map” or a process flow chart (the terms process map and process flow chart are used interchangeably) to describe a process. But what exactly is a process map anyway? Are there different types of process maps? Are all process maps created equal? We’ll try to answer some of these questions by taking a look at seven different types of process maps and how they are used to describe a process. After all, the foundation of all businesses is a common set of core processes.
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Author: Chris Anderson Published on: August 3rd, 2009
Categories: Business Management & Operations, Business Process Improvement, Strategic Process Improvement
Start by considering what the product is that you produce as an organization and what core processes are needed to produce that product. In the case of education, the product is learning or a change in behavior as a result of learning something.
Now look at quality in light of behavior change. What do you design and develop that causes behavior changes. Certainly that would include teaching methods, but also the curriculum, course length, how the day is structured, homework, grading, extracurricular activities, grade levels, meals served, etc.
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Author: Chris Anderson Published on: July 15th, 2009
Categories: Knowledge Management, Quality Training
Lean approach simplifies the ISO 9001:2008 quality procedures manual and clearly points out the required QMS procedures and records.
St. Louis, MO – June 18, 2009 – Bizmanualz, Inc., a business publications, training, and consulting company based in St. Louis, MO, today announced the release of the updated ISO 9001 Policies and Procedures Manual. The company has greatly improved its product by modeling its policies and procedures on the Deming (“Plan-Do-Check-Act”) Cycle.
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Author: Editor Published on: June 18th, 2009
Categories: ISO Quality Management, ISO Quality Standards, News and Announcements