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Save 45% when you buy the CEO Series. It covers the ten core business processes and comes with nine fully-editable manuals for:
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Articles in the "Process Management" Category
In part 1 of this two-part series, we discussed three important reasons why quality management systems (QMS) projects fail. Here are four other reasons:
Author: Steve Flick Published on: April 19th, 2010
Categories: Business Process Improvement, ISO Quality Management, Process Management
We recently began looking for companies to take part in a beta test of our new policies and procedures management system. We’re giving companies like yours the opportunity to be in on the building process, so the result is something you’ll be able to use intuitively from the start (we hope).
As much as we listen to our customers, we have to translate what we hear into fields on a screen so that software engineers know what to build. Think of it this way: when you say, “I want to easily adapt Bizmanualz procedures for each of my clients”, that could require a bunch of screens.
Author: Steve Flick Published on: March 3rd, 2010
Categories: Knowledge Management, Process Management, Strategic Process Improvement
Companies are using a wide variety of intranet software solutions to develop policies and procedures for multiple departments. Common policies and procedures software solutions include editing in MS-Word, publishing in PDF, and managing files in SharePoint. You can try putting most of your information on a wiki, but a wiki can be an inefficient solution for keeping documentation up-to-date and under control. Adobe has a product called RoboHelp that’s good for maintaining a single source and distributing various versions and revision changes to a mixture of channels.
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Author: Chris Anderson Published on: February 23rd, 2010
Categories: Business Management & Operations, Computer & IT Policies, Knowledge Management, Process Management, policy procedure software
You’ve written a new procedure. Your procedure review identified completeness, correctness, and subject matter applicability. You feel you’ve caught your procedure writing errors and the procedure’s ready to go…but go where? How do you determine if your new procedure is working?
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Author: Chris Anderson Published on: October 26th, 2009
Categories: Procedures & Process Training, Process Management, Writing Policies and Procedures
Not all processes require procedure writing. There’s a lot of overhead associated with every business procedure you write.  Therefore, the more business procedures you write, the more procedures you have to edit, implement, train, audit, and
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Author: Chris Anderson Published on: October 19th, 2009
Categories: Business Management & Operations, Process Management, Writing Policies and Procedures
Your process is not living up to expectations, so you’ve decided to implement standard operating procedures (SOP) to improve process consistency, compliance, and effectiveness. Â However, that project is stalled: employees are not buying into your proposed changes, and management is growing impatient.
Author: Chris Anderson Published on: October 12th, 2009
Categories: Business Process Improvement, Process Management, Writing Policies and Procedures
The first phase in any project management process is project initiation, where the goal is to uncover the project’s scope — the boundaries for resources, expectations, results, feasibility, the team, and your requirements — and produce a project charter. Now that you know the project’s goals and scope and you have a project charter, what’s next?
Project planning is the second phase of any project management process and consists of developing the core planning elements. The output of this phase is a set of project management documents, or plans. The most important one is the project plan itself. (Figure 1 shows the table of contents for a project plan.)
Author: Chris Anderson Published on: September 21st, 2009
Categories: Knowledge Management, Process Management
Last week, we learned about the five phases of project management.  Each phase of project management has a distinct purpose, importance, and set of outputs designed to ensure that the project manager is moving the project towards the desired results.  The first phase is Project Initiation.
Phase I – Project Initiation
The primary purpose of Project Initiation is to discover the project’s scope — where are its boundaries? Â As you see in Figure 1, you need to determine and document the User Requirements & Project Assumptions, produce a Business Case Justification & Feasibility Study, and put together a Project Charter and Project Team.
Author: Chris Anderson Published on: September 10th, 2009
Categories: Business Management & Operations, Process Management
Your management system consists of business processes that interact with each other through documents and records. Yet in many companies the system appears to be functioning whether anything is documented or recorded. Can this be an effective management system? It depends on the process management maturity of your organization.
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Author: Don Reed Published on: February 2nd, 2009
Categories: Business Process Improvement, Process Management
Part 3 of a four-part series
Are you solving problems or improving the process?
In other words, if you find a problem in a process and implement change to fix it, then did you improve the process? Well, maybe… Sure, solving problems may be an important thing to do, but
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Author: Bizmanualz Editor Published on: March 17th, 2005
Categories: Business Process Improvement, Process Management
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