You’ve written a new procedure.  Your procedure review identified completeness, correctness, and subject matter applicability.  You feel you’ve caught your procedure writing errors and the procedure’s ready to go…but go where?  How do you determine if your new procedure is working?

(more…)

Business and organizational development is about business process change: not as in “process change - the event”, but “process change - the journey“.  Your business processes change in response to market forces, competition, regulations, customer demand, the economy, culture, personal beliefs, and many other factors.  The question isn’t about what is causing the business process changes — we know your business processes are going to change — the question is…
(more…)

Last week we identified the most common process maturity level in many organizations, phase one — Reactive.  Few organizations are able to advance much farther up in management system maturity.  This week we will look at the next two levels in our process maturity model that describe the phases in which an effective management system comes to life.  The Documentation and Stability Phases.

(more…)

According to comments we receive from attendees at the conclusion of our two day Well-Defined Processes course, one of the more enjoyable aspects of the course (besides the excellent instruction and great materials!) is the interaction that typically takes place between participants. (more…)

Our mission at Bizmanualz is to help other businesses succeed. Our product line of policies and procedures manuals, business process training, and business consulting are all geared toward helping organizations realize their vision and mission, and then implementing these over-arching principles operationally through alignment and control of internal processes in order to achieve continual improvement and reach important goals. (more…)

In the previous series of articles, we discussed applying Statistical Process Control (SPC) to business processes. Although SPC has been around for a long time and is applicable to the current world of Lean, Six Sigma, and ISO, it is often overlooked.

SPC is a great tool to not only monitor the current and recent behavior of a process, but is also a great tool to support Continuous Improvement activities. (more…)

Any old policy and procedure format saves time by not having to start from scratch, right? Well, not necessarily.

Using a weak starting point can hurt employee usability, introduce confusion and user-error, and may not (more…)

Interested in learning how to reduce development time, save money, and stay in control? Business professionals can learn how to create well-defined processes with the easy-to-manage Process Approach of “Plan-Do-Check-Act”. (more…)