Comments on: How Do You Know Your Procedures Work?

By: chris

chris — Mon, 16 Nov 2009 17:29:56 +0000

Training and worker competence is the real issue. Procedures are one form of training. If the environment is fast changing, one needs to be agile and not restricted with too many written procedures. Control can be acheived using lean visual methods coupled with a continuous training program. The real key is having enough management focus to keep employees focused on their job.

By: Bob

Bob — Sun, 15 Nov 2009 14:09:56 +0000

Many organizations in the service sector have this common feedback that procedures must be flexible enough to adopt to sudden changes in the industry, customer demands or regulatory requirements so as not to deter the process owners from pursuing their objectives or become anxious about incurring non-conformities during audit because they did something that is not consistent with what was written. So it is very important to write the procedural controls only when it is necessary and where process quality is real deal which must be based on experience and calculated risks and not on weak assumptions.

By: Simanga Moyo

Simanga Moyo — Mon, 09 Nov 2009 08:38:00 +0000

Excellent material for use in the implentation and maintenance of an effective business management systems.It has helped me a lot to focus on processes as the driving force behind effective business management.