Helping Businesses and Organizations Succeed
A “Biz-y” Year
We have had a great 2007 at Bizmanualz, with considerable successes for all three product areas (training, off-the-shelf manuals, and consulting) in our mission to help businesses and organizations discover and follow the path to success.
Policies and Procedures Manuals
The biggest news of 2007 in our off-the-shelf manual product line was the release of the Sales and Marketing manual. This manual applies the controlled and continually improving process approach to sales and marketing functions, including setting process plans based on proven best practices, setting and measuring key performance metrics, and continually improving processes based on past results. The Sales & Marketing manual is available individually, and it was added to our very popular CEO Management Procedures Series.
Yes, shipping is free to any place on earth!
We have also made significant progress on our next Policies, Procedures & Forms Manual offerings—a Finance manual. The controlled and continually improving process approach is applied to treasury management. The Finance manual will be available in early 2008.
Process Improvement Training
The biggest news in regard to training is the addition of the new Bizmanualz Learning Center. It is an improved area for conducting our wide variety of training programs that is more convenient, comfortable, flexible, and includes a state of the art media system. The Learning Center also has several breakout rooms to facilitate group exercises that stimulate real world situations; a staple of our training curriculum.
We have also redesigned and improved several of our training courses, most notably our ISO 9001 Internal Auditor course. This is quickly becoming one of our most popular classes, as more and more companies recognize the important role internal auditing can play, not only in meeting compliance, but with continuous improvement as well.
We have also improved our Well-Defined Processes class to include more emphasis on properly documenting your processes with well-written procedures, including expanded sections on effective document design and formatting, document control, and writing.
Consulting Services
Through our consulting services, we have assisted several facilities achieve ISO 9001 Certification in 2007, and helped several others put themselves in a position to gain certification in the near future. We have helped start-up companies define and improve their key processes, and we have assisted mature companies experiencing rapid growth meet the needs of their swiftly expanding number of customers.
And we have helped clients of all kinds and sizes identify and eliminate waste, improve processes in the office and factory floor thereby releasing capacity and freeing up cash tied up in unproductive inventory and account receivables.
Looking Forward to 2008
For 2008 we are looking forward to doing it all again. Expanding and improving our products, services, and facilities in order to help your business or organization to expand and improve. We look forward to helping you.
Sphere: Related ContentRecieve Articles Like These Via Email
Informative articles, useful tips & money-saving offers delivered weekly.
|
Add to your favorite RSS readers |
|||
|
|
|
|
|
Let others know |
|||
|
|
EMail This Post |
|








December 27th, 2007 at 3:47 am
Do you have any manuals or links specifically on customer service for customer service departments?