Understanding Your Sales & Marketing Process

Bizmanualz Solutions

Question of the month: How can the process approach help sales and marketing?

Sales and marketing is more than just a magical black box. It is a business process that is fundamental to the success of your company. Therefore, it should be well-defined, under control, and aligned with the overall business strategy.

Your Sales and Marketing Process

While it may not be clear whether sales and marketing is an art or a science, one thing is certain. Like any other business process, sales and marketing can be understood, controlled, and continually improved through effective process management/improvement tools.

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The Sales and Marketing Pipeline

The sales and marketing pipeline demonstrates the idea of capturing the attention of those in the marketplace interested in your product and service. The pipeline then moves as many prospects as possible to the next stage – leads – eventually closing the sale.
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Managing Your Sales and Marketing Process

Unaligned and disconnected marketing and sales efforts mean lost leads, the uncaptured voice of the customer, and wasted sales opportunities. Your primary goal should be to understand, plan, and improve the sales and marketing process and not leave success or failure to chance.

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Using the process approach, marketing activities should be methodically designed to have clear inputs, outputs, execution steps and measurements that help identify areas that need corrective or preventive actions in order to meet targets. The soon-to-be ready Sales and Marketing Policies and Procedures Manual presents best practices and sound advice from experts in one well organized, easy-to-use, and readily customizable volume.

On That Note

Answer to this month’s question:

Sales and marketing may appear to include a great deal of subjective factors, but they are not unlike any other business processes. Sales and marketing processes can be planned so that they are aligned with the overall business strategy and with each other. In today’s quantitative nature of marketing, a relentless, yet reflective, pursuit of numbers is a given. Applying a disciplined process approach to sales and marketing means that making the numbers is not left to chance; it is a well thought-out strategy that is continually monitored, controlled, and improved.

Please feel free to contact us with any questions or comments. Also, please let us know if you’d like any specific topic addressed in our future articles.

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