How to Increase Your Training Performance

Bizmanualz Solutions

Part 2 of a Four-Part Series

Part 1: Is Your Training Effective?
Part 2: How to Increase Your Training Performance
Part 3: How do People Learn?
Part 4: Learning is Not All in Your Head

Last week we discussed how to make your training more effective by using less lecture time and more interaction time. This week we will discuss the Learning Loop or PDCA for short and how to increase your training performance.

PDCA Learning Loop

The learning process is one of the most important processes in process improvement. It is also called the Shewhart or Deming cycle or PDCA-cycle. Shewhart and Deming are two of the central figures in the development of the quality. PDCA stands for Plan-Do-Check-Act.

Plan

Plan means think about your training before you start. Making a plan, a checklist, an outline or even sketch of what you are supposed to do will help you to think through the training that must be accomplished. Planning should include your learning objectives for what learning needs to occur.

For example, a good learning objective describes what the learner will be able to do after the learning has occurred. The learning objectives should be expressed in a way that can be tested. Let’s say the subject is statistics, two learning objectives might be: 1) calculate mean, standard deviation, and range for a given set of numbers; 2) explain the characteristics of a normal distribution.

The idea is to plan your work and work your plan. Use your planning document to guide you in your training. Don’t worry if things don’t work out as planned. You are learning how to learn and how to improve. This is the learning process in action. The plan should be a source of inspiration. If your plan does not inspire you to work on the training, then update the plan or forget the training. Nobody learns by force.

Do

Now work your plan and make sure you refer back to your plan. This is where the development work gets done. DO includes designing the PowerPoint slides, exercises, discussion questions, games, and every interaction you think you need to demonstrate the learning objectives.

But, be careful you don’t get so caught up in the “doing” that you forget what you were supposed to do in the first place and why. Doing is not the same as making progress. We need to test or check our work.

Check

The check step is the most important step in the learning process. If you are developing policies and procedures checking is the step when you implement your work. For training it’s the same thing, it’s when we deliver the training and test the learning objectives of the plan (remember they should be expressed as testable elements).

Do the checking as soon as there is something to check. Don’t wait. The earlier we collect feedback about the learning process the earlier we can make changes to correct our learning delivery problem before it gets any worse.

In a learning environment with a lot of interaction this should be real easy. Ask questions that test each participant for the learning objective. Note whether the students are learning or not. If not then we need to Act.

Act

Act is not the same as do. Act involves a reevaluation of the whole process. What have you learned or discovered so far? Is the Plan still relevant or should it be redesigned or perhaps be erased and replaced? Finding out something does not work is learning. How do you know if the problem is in the system or the student?

One rule of thumb is:

85% of the time it will be the system
15% of the time it will be the student.

If you are not accomplishing your planned learning objectives, then rethink and rewrite the plan and reevaluate what your are doing. This is more important than the first writing and thinking of your plan. You are now learning and improving. The rewrite constitutes what you have learned. Your revisions are the result of your learning. A process that is never revised means there is no learning occurring therefore, revise.

Make sure you are able to carry out as many PDCA learning loops as possible in what ever learning project you carry out. The more learning loops you execute the more learning occurs. With every learning loop you will improve your ability to learn and produce more effective training.

This week we discussed the Learning Loop or PDCA for short and how to increase your training performance. Next week we will discuss how people learn. You can learn more about developing policies, procedures and processes, or improving your organization by attending the next How to create well-defined processes or ISO 9000 Lead Auditor training classes.

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