Product / User Applications
- What do I get with my purchase?
- Are Bizmanualz products applicable to a specific industry?
- Does Bizmanualz address specific US state (or local) requirements?
- How often are the products updated, and will I receive notice?
- What is ISO 9000, and does my company need it?
- How much additional work is required to complete my manual?
- Can I contact customers who have purchased the products?
- What usage rights are granted by purchasing your products?
- Are discounts available for multiple purchases or for resale?
Format / Downloading
- How do I download what I purchased?
- What is the format of the samples and procedure manuals?
- What is the format of download supplements?
- Are Bizmanualz products compatible with Macintosh computers?
- What exactly is the software?
- What methods are available to buy the products (hardcopy/compact disc/download)?
Ordering / Payment / Delivery
- Will I receive a confirmation e-mail for my order?
- What payment options are available?
- What are the shipping methods?
- Where do the products ship from?
- Can I use my own FedEx/UPS/DHL account number?
- What is the return policy?
Additional Services
- What are your licensing agreements for multiple-use?
- Does Bizmanualz offer any on-site or off-site training?
- Does Bizmanualz offer other forms of assistance?
Do you have questions about Bizmanualz’ products and services? We may have the answers right here. Find your question by clicking one of the categories above. If you still have questions or need assistance, please feel free to contact us.
Product / User Applications
Q: “What will I get with my purchase ?”
A: All policies and procedures manuals from Bizmanualz are in editable Microsoft Word format. When you purchase a Policies, Procedures & Forms manual, you will get the following
- Instant download of contents in editable MS Word format
- Optional hardbound books, if ordered
After each purchase, you can log into your Bizmanualz account and download your product. Except for e-books that are in PDF format, all products are available in editable MS word format for easy customization.
Q: “Are Bizmanualz products applicable to a specific industry?”
A: All Bizmanualz products are designed and written for application to a wide range of industries and business types. You can easily customize them to meet your needs. Industry-specific regulations are not addressed.
Q: “Does Bizmanualz address specific US state (or local) requirements?”
A: Although US Federal compliance information is suggested, as appropriate, most of the material consists of “Best Practices” that every business should utilize for optimal performance. As part of the customizing that is required, you will need to add your own international, state or local requirements.
Q: “How often are the products updated, and will I receive notice?”
A: We continually review the products for improvements as needed. All Bizmanualz customers will be notified when these occur.
Q: “What is ISO 9000, and does my company need it?”
A: This is the certification process of the worldwide International Standards Organization. Many businesses and government agencies require their suppliers to be ISO 9000 certified.
Q: “How much additional work is required to complete my manual?”
A: Each manual comes with easily editable Microsoft Word documents. A typical Bizmanualz customer can expect to save half the time required to create a suitable policy and procedure manual. The actual time required will depend on your specific situation, need, and scope.
Q: “Can I contact customers who have purchased the products?”
A: We are committed to maintaining our customers’ privacy. If you would like to discuss the products with current customers, please contact us at at 800-466-9953 (US Toll Free) or at 314-863-5079.
Q: “What usage rights are granted by purchasing your products?”
A: Each manual is licensed to you, the purchasing company, for your internal use only or for the internal use of a single client of the purchasing firm. To read more about the license, click here.
Q: “Are discounts available for multiple purchases or for resale?”
A: Discount programs are available for multiple purchases of any kind. If you would like to provide copies of the manuals to your clients, customers, or students, contact our Sales Department at sales@bizmanualz.comor at 314-863-5079 for details on our discount programs. Bizmanualz also offers various licensing programs for multiple use customers. See Additional Services for details.
Format / Downloading
Q: “How do I download what I purchased?”
A: You can download the product(s) you purchased by logging in to your Bizmanualz account. Use your email address and password to log into your account. It is the same email address and password that you used when you placed your order. You can download as soon as your payment has been processed, which, for successful credit card transactions, is almost instantaneous. For more information on how to download, please visit the download instructions page.
Q: “What is the format of the samples and procedure manuals?”
A: Bizmanualz samples are PDF files and can be viewed and/or printed using Adobe Acrobat Reader. Many samples are also available in editable MS Word format. All purchased products, with the exception of instructional e-books, are MS Word Documents, compatible with Microsoft Word 2003 and higher (Windows or Mac), and are completely editable by the user. To download samples click here.
Q: “What is the format of download supplements?”
A: Our download supplements are delivered in Zip (compressed) formats which “expand” into editable MS Word files.
Zip files are “archives” used for distributing and storing files and contain one or more files usually compressed to save space. Zip files make it easy to group files and make transporting and copying these files faster.
Computers running Windows XP and higher can open zipped folders on their own. Macintosh users can use the popular utility Stuffit Expander to uncompress Zip files.
For products delivered in PDF format, you will need to have Adobe Acrobat Reader installed on your computer. If you don’t already have this program, you may download it free from Adobe.
Q: “Are Bizmanualz products compatible with Macintosh computers?”
A: Yes. All electronic versions of our products are delivered in compressed (ZIP) or PDF format. Zipped files contain Word and/or PDF files. You can use the Stuffit Expander to unzip the files.
Q: “What exactly is the software?”
A: The policies and procedures content you are purchasing come as editable MS Word files or PDF files.
Bizmanualz also offers Onpolicy Procedures Management Software for online management of your important documents.
Q: “What methods are available to buy the products (hard-copy/compact disc/download)?”
A: All orders can be downloaded from our website right after you place your order. Hardbound book + CD option is also available for most manuals.
Ordering / Payment / Delivery
Q: “Will I receive a confirmation e-mail for my order?”
A: Yes. You will receive a confirmation email after you place your order. Where applicable, we will also send you an email (with tracking information) when your order has shipped.
Q: “What payment options are available?”
A: We accept Visa, MasterCard, Discover, and American Express credit cards; bank wire transfer; company check; or PayPal.
You will be able to download your order after your payment has been processed. With credit card purchases, payment processing is virtually immediate. With other payment methods, we will need to receive the funds before we can release your order. Wire transfer instructions are provided after you place your order.
Q: “What are the shipping methods?”
A: All products are available via instant downloads. If you order a hardbound book, we will ship it the same day via UPS.
Q: “Where do the products ship from?”
A: Orders ship from our office in St. Louis, Missouri, USA.
Q: “Can I use my own FedEx/UPS/DHL account number?”
A: Yes, but you must contact us by phone to place your order.
Call us at 800-466-9953 (in USA) or 314-863-5079
Q: “What is the return policy?”
A: You have 48 hours to download and review your purchase. If for any reason you are not satisfied, contact us for a full refund. To read more about returns click here.
Additional Services
Q: “What are your licensing agreements for multiple-use?”
A: Consultants, financial services firms, advisers and educators interested in using Bizmanualz material for multiple clients must obtain a suitable license granting these use rights. Please contact us for further information.
Q: “Does Bizmanualz offer any on-site or off-site training?”
A: Bizmanualz offers a wide variety of training classes, covering everything from ISO 9001 QMS Auditor to Process Design. Our courses are held on a regular basis in St. Louis and, by request, at your location.
In addition, all Bizmanualz training courses are available for on-site training on a customizable basis worldwide.
Q: “Does Bizmanualz offer other forms of assistance?”
A: If you require implementation assistance, training, or coaching to complete your project, then give us a call. We use a variety of technical writers and consultants as well as specialized professionals to produce all of the policy and procedures content. These resources are available on a project basis to simplify the development and implementation of your customized content. Typical projects range from ISO 9000 implementation to internal controls for accounting, human resources, security, or disaster recovery.
