Contributors » Stephen B. Page, MBA, PMP, CSQE, CRM, CFC.
Book Author
Stephen Page
Stephen B. Page is a project lead with Nationwide Insurance in Columbus, Ohio. He is currently involved with setting up and deploying best practices processes and guidelines for project management and software development programs. Prior to this job, he has been employed in organizations like Eastman Kodak, Litton Industries, Boeing Aircraft, and Compuware. His overall responsibilities included experience as a policies and procedures manager, procedures writer, strategic planner, chief technology architect, systems engineer, team leader, communications manager, records manager, forms manager, and consultant.
Stephen has had a primary role leading process improvement projects for such entities as Business Process Reengineering, ISO 9000 Quality Standards, Total Quality Management (TQM), Malcolm Baldrige Awards, Capability Maturity Model (CMM), Six Sigma, Value Engineering, and Disaster Recovery. He has been instrumental in deploying policy and procedure systems, process improvement programs, quality tools and metrics, and auditing. He has developed more than 300 company manuals for both printed and electronic formats and more than 7000 processes, policies, procedures, and forms.
Stephen is the author of award-winning policy and procedure books Establishing a System of Policies and Procedures (1998), Achieving 100% Compliance of Policies and Procedures (2000), 7 Steps to Better Written Policies and Procedures (2001), and Best Practices in Policies and Procedures (2002). Stephen has written more than 20 articles on all aspects of successful policy and procedure systems, process improvement, quality management, ISO 9000 Quality Standards, and forms management. His most recent articles on ISO 9000:2000 that explained the importance of policies and procedures to the new process-oriented ISO 9000 Series appeared in journals from two continents: United States of America and Great Britain. The articles can be located in the Quality Press from the American Society of Quality (ASQ) and from a quality magazine QualityWorld.
Stephen is a regular author of Gantthead, a website dedicated to best practices in a variety of fields including process improvement, policies and procedures, and project management. Stephen is a current member of IEEE, ASQ, ARMA, and the Project Management Institute (PMI). He has served on various process improvement committees for these and other organizations. He has conducted seminars in process improvement programs, writing policies and procedures, and achieving compliance of policies and procedures through a metrics and measurement program.
Stephen received an MBA degree from the University of California at Los Angeles (UCLA) in management. He currently holds professional designations from project management (PMP), quality engineering (CSQE), records management (CRM), and forms management (CFC).
