Contributors » Chris Anderson, MBA, CQA

 

ISO Quality Auditor width=Managing Director
Chris Anderson

Chris Anderson has over 20 years of sales, marketing and business management experience working with small to large corporations. He has worked with business process design, software and systems engineering projects consulting with companies large and small.

He is the co-author of many of the policies and procedures manuals;  assisting in the layout, process design and implementation of the information. Chris is the primary instructional designer for the business process training programs and is a Principal Consultant and project leader on various Bizmanualz consulting assignments including:

  1. Developed new processes for technical support and new features
    development for a software developer. The new process reduced both technical support head count and average number of support phone calls by 40% in only 90 days.
  2. Implemented lean thinking within various manufacturing companies from medical devices, publishing, metal fabrication and continuous process industries.
  3. Facilitated the strategic alignment of organizations within Internet, software, distribution, publishing, and manufacturing industries.
  4. Developed training programs for IT and Technology Management to improve IT management effectiveness.
  5. Developed Retail/Accounting Policies and Procedures for a new retail company.
  6. Obtained Lean ISO 9000 certification for Warehousing, Publishing, Manufacutring and IT Companies.

He served as President of Investorsoftware.com, a catalog, Internet and mail order company specializing in providing business finance and investment analysis software products where he used technical analysis software for stocks, options and futures trading; business finance software for business planning, financial statement and ratio analysis, valuation, and raising capital; and business management products for policies, procedures, forms, and process design.

He served as Vice President at Arc Tangent, a direct mail marketing software publisher, where he managed all business operations, sales, marketing, accounting and administration. Prior to Arc Tangent, Mr. Anderson managed North American distribution sales for Sun Microsystems (Interactive Systems) a UNIX operating system developer and services company.

He has worked as a technical marketing analyst as Siemans (Nixdorf Computer), a computer/software engineer for Boeing (formerly McDonnell Douglas) developing missile simulation software for the US Navy as well as developing MIL-STD documentation. He served as a Lieutenant and Aeronautical Engineering Duty Officer (AEDO) for the US Navy working for the Naval Air System Command.

Chris is currently the Managing Director of Bizmanualz, Inc. He holds a Masters in Business Administration (MBA) from Pepperdine University and a Bachelor of Science degree in Electrical Engineering (BSEE Computers) from Southern Illinois University.

Chris is a graduate of the Missouri Enterprise Advanced Manufacturing Specialist Training Program (AMSTP), an 18-month training program covering Six Sigma, Business, and Lean Enterprise techniques, held in conjunction with the Missouri University of Science & Technology (formerly "University of Missouri-Rolla") and the Missouri Training & Employment Council. Chris is a Missouri Quality Award (MQA) Examiner, a Baldrige based criteria.

He is a senior member of the American Society of Quality (ASQ) as a Certified Quality Auditor (CQA), Certified Quality Manager/Operational Excellence (CQM/OE), Certified Quality Process Analyst (CQPA) and Certified Quality Improvement Analyst (CQIA). He is a past chair of ASQ St. Louis, Section 1304 and has served as ASQ Region 13 Regional Director. Chris is on the Lean Division Leadership, Membership and Training Committees, and the Six Sigma, Lean, and Quality Management Divisions of ASQ.

Chris is a Bizmanualz instructor for: