Contributors » Chris Anderson, MBA, CQA

 

ISO Quality Auditor width=Managing Director
Chris Anderson

Chris Anderson has over 20 years of sales, marketing and business management experience working with small to large corporations. He has worked with business process design, software and systems engineering projects consulting with companies large and small.

He is the co-author of many of the policies and procedures manuals;  assisting in the layout, process design and implementation of the information. Chris is the primary instructional designer for the business process training programs and is a Principal Consultant and project leader on various Bizmanualz consulting assignments including:

  1. Developed new processes for technical support and new features
    development for a software developer. The new process reduced both technical support head count and average number of support phone calls by 40% in only 90 days.
  2. Implemented lean thinking within various manufacturing companies from medical devices, publishing, metal fabrication and continuous process industries.
  3. Facilitated the strategic alignment of organizations within Internet, software, distribution, publishing, and manufacturing industries.
  4. Developed training programs for IT Management and directors at Sara Lee to improve IT management effectiveness.
  5. Developed Retail/Accounting Policies and Procedures for Purina Mills new retail company -- Americas Country Store.
  6. Obtained ISO 9000 certification for a Warehousing Company. Developed processes and procedures to complete certification on the first pass in less than 5 months.

He served as President of Investorsoftware.com, a catalog, Internet and mail order company specializing in providing business finance and investment analysis software products where he used technical analysis software for stocks, options and futures trading; business finance software for business planning, financial statement and ratio analysis, valuation, and raising capital; and business management products for policies, procedures, forms, and process design.

He served as Vice President at Arc Tangent, a direct mail marketing software publisher, where he managed all business operations, sales, marketing, accounting and administration. Prior to Arc Tangent, Mr. Anderson managed North American distribution sales for Sun Microsystems (Interactive Systems) a UNIX operating system developer and services company.

He has worked as a technical marketing analyst as Siemans (Nixdorf Computer), a computer/software engineer for Boeing (formerly McDonnell Douglas) developing missile simulation software for the US Navy as well as developing MIL-STD documentation. He served as a Lieutenant and Aeronautical Engineering Duty Officer (AEDO) for the US Navy working for the Naval Air System Command.

Chris is currently the Managing Director of Bizmanualz, Inc. He holds a Masters in Business Administration (MBA) from Pepperdine University and a Bachelor of Science degree in Electrical Engineering (BSEE Computers) from Southern Illinois University.

Chris is a graduate of the Advanced Manufacturing Specialist Training Program (AMSTP), a one-year training program covering Six Sigma, Business and Lean Enterprise techniques that is held in conjunction with the University of Missouri - Rolla and Missouri Training & Employment Council.

He is a senior member of the American Society of Quality (ASQ) as a Certified Quality Auditor (CQA), Certified Quality Process Analyst (CQPA) and Certified Quality Improvement Analyst (CQIA). He is the immediate past chair of ASQ St. Louis Section and participates in the Lean Division, Quality Management and Customer, Supplier Divisions of ASQ.

Chris is a Bizmanualz instructor for: