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Computer, Network and IT Procedures Manual Sections
- Introduction to IT
- IT Manual Preparation
- Sample IT Manual
- IT Procedures List
- IT Forms and Records
- IT Security Guide
Weight: 6 pounds
IT Policies and
Procedures List
IT Policies and Procedures
for Five Broad Areas:
The IT Policies and Procedures in the Computer & IT Manual are divided into five sections (tabs). Most procedures include activities (sub processes) and/or supporting forms. Additional resources and references are listed where appropriate.
400. IT Administration
410. IT Asset Management
420. IT Training and Support
430. IT Security and Disaster Recovery
440. Software Development
IT Administration
ITAD101 – Information Technology Management Procedure
Activities
- Business Planning
- IT Department Objective Planning
- IT Plan Development
- IT Plan Implementation
- IT Plan Review
- IT Plan Update
Forms
- ITAD101-1 – Information Technology Plan
- ITAD101-2 – IT Plan Review Checklist
ITAD102 – IT Records Management Procedure
Activities
- Identification of Records
- Record Generation
- Record Management
- Technology Obsolescence
- Records Audit
Forms
- ITAD102-1 – Records Classification and Retention Guide
- ITAD102-2 – Records Management Database
ITAD103 – IT Document Management Procedure
Activities
- Planning Document Management
- Document Management Plan
- Document Management Plan Review
- Document Management Plan Update
Forms
- ITAD103-1 – Document Control List
- ITAD103-2 – Document Change Request Form
- ITAD103-3 – Document Change Control Form
ITAD104 – IT Device Naming Conventions Procedure
Activities
- Server Naming Conventions
- Network Host Naming Conventions
- Mainframe Naming Conventions
- Infrastructure Device Naming Conventions
ITAD105 – TCP/IP Implementation Standards Procedure
Activities
- TCP/IP Address
- Dynamic Host Configuration Protocol
- Network Address Translation
- Subnet Addressing Standards
- WAN Link Addressing Conventions
ITAD106 – Network Infrastructure Standards Procedure
Activities
- Network Infrastructure Standards Development
- Network Infrastructure Standards Implementation
- Network Infrastructure Standards Review
Forms
- ITAD106-1 – Network Infrastructure Standards List
ITAD107 – Computer and Internet Usage Policy
Activities
- Acceptable Use
- Inappropriate Use
- Internet and E-Mail Etiquette
- Security
- Penalties
- Conclusion
- User Compliance
ITAD108 – E-Mail Policy
Activities
- E-Mail Policy Development
- E-Mail Policy Implementation
- E-Mail Policy Review
- E-Mail Policy Changes
Forms
- ITAD108-1 – Company E-Mail Policy Acknowledgement
ITAD109 – IT Outsourcing Procedure
Activities
- Identifying a Candidate Function for Outsourcing
- Selecting an IT Outsourcer
- Outsourcer Billings
- Arbitration
- Outsourcer Relationship Management
Forms
- ITAD109-1 – IT Outsourcer Due Diligence Checklist
- ITAD109-2 – IT Outsourcer Record
ITAD110 – IT Department Satisfaction Procedure
Activities
- General
- Post-Service Follow-Up
- User Survey
- User Satisfaction Review
Forms
- ITAD110-1 – IT Post-Service Satisfaction Report
- ITAD110-2 – User Satisfaction Survey
IT Asset Management
ITAM101 – IT Asset Standards Procedure
Activities
- IT Asset Standards Development
- IT Asset Standards Implementation
- IT Asset Standards Assessment
Forms
- ITAM101-1 – IT Asset Standards List
- ITAM101-2 – IT Asset Configuration Worksheet
- ITAM101-3 – IT Asset Standards Exception Request
ITAM102 – IT Asset Management Procedure
Activities
- IT Asset Planning
- IT Asset Acquisition
- IT Asset Inspection, Acceptance, & Distribution
- IT Asset Disposal
- IT Asset Verification
Forms
- ITAM102-1 – IT Asset Requisition/Disposal Form
- ITAM102-2 – IT Asset Acquisition List
- ITAM102-3 – Tech Support Receiving Log
- ITAM102-4 – Nonconforming IT Asset Form
- ITAM102-5 – IT Asset Inventory Database
- ITAM102-6 – IT Network Map
ITAM103 – IT Vendor Selection Procedure
Activities
- IT Vendor Evaluation
- Request For Proposal
- IT Vendor Selection
- IT Vendor Review
- IT Vendor Files
Forms
- ITAM103-1 – IT Vendor Notification Form
- ITAM103-2 – IT Vendor Survey
- ITAM103-3 – Approved IT Vendor Data Sheet
- ITAM103-4 – IT Vendor List
- ITAM103-5 – IT Vendor Disqualification Form
ITAM104 – IT Asset Assessment Procedure
Activities
- IT Asset Assessment Plan
- IT Asset Scan
- Documentation and Distribution
- Nonconformance Handling
- IT Asset Records Update
Forms
- ITAM104-1 – IT Asset Assessment Checklist
- ITAM104-2 – IT Asset Scan Summary
ITAM105 – IT Asset Installation Satisfaction Procedure
Activities
- IT User Satisfaction Plan
- IT Asset Installation Follow-Up
- User Satisfaction Data Review
- Corrective/Preventive Action
- Ongoing Evaluation
Forms
- ITAM105-1 – IT Asset Installation Follow-Up Report
IT Training & Support
ITTS101 – IT System Administration Procedure
Activities
- Planning System Administration
- System Administration Plan
- System Administration Plan Review
- System Administration Plan Update
Forms
- ITTS101-1 – System Administration Task List
ITTS102 – IT Support Center Procedure
Activities
- IT Support Center Overview
- IT Support Center Plan (Operations)
- IT Support Plan Review
- IT Support Plan Update
Forms
- ITTS102-1 – Tech Support Log
- ITTS102-2 – System Trouble Acknowledgement Form
ITTS103 – IT Server / Network Support Procedure
Activities
- Server / Network Support Planning
- Server / Network Support Plan
- Support Plan Review
- Support Plan Update
Forms
- ITTS103-1 – Server / Network Planning Checklist
- ITTS103-2 – Server / Network Support Plan
ITTS104 – IT Troubleshooting Procedure
Activities
- IT Troubleshooting – Planning
- IT Troubleshooting Plan
- IT Troubleshooting Plan Review
- IT Troubleshooting Plan Update
Forms
- ITTS104-1 – IT Troubleshooting Plan
- ITTS104-2 – User Troubleshooting Guide
ITTS105– IT User-Staff Training Plan
Activities
- Planning IT User-Staff Training
- The IT User-Staff Training Plan
- IT User-Staff Training Plan Evaluation (Review)
- IT User-Staff Training Plan Update
Forms
- ITTS105-1 – IT Training Requirements List
- ITTS105-2 – IT Training Log
IT Security & Disaster Recovery
ITSD101 – IT Threat And Risk Assessment Procedure
Activities
- Threat and Risk Assessment – Introduction
- Threat Assessment Preparation
- Threat Assessment
- Threat/Risk Management Review
Forms
- ITSD101-1 – IT Threat / Risk Assessment Report
ITSD102 – IT Security Plan
Activities
- Preparing The IT Security Plan
- Developing The IT Security Plan
- Implementing The IT Security Plan
- IT Security Plan Review
- IT Security Plan Update
Forms
- ITSD102-1 – IT Security Assessment Checklist
- ITSD102-2 – IT Security Plan
- ITSD102-3 – IT Security Plan Implementation Schedule
ITSD103 – IT Media Storage Procedure
Activities
- IT Storage Planning
- IT Storage Plan
- IT Storage Plan Review
- Updating The IT Storage Plan
Forms
- ITSD103-1 – Information Storage Plan
ITSD104 – IT Disaster Recovery Procedure
Activities
- IT Disaster Recovery Planning
- IT Disaster Recovery Plan
- IT Disaster Recovery Plan Review
- IT Disaster Recovery Plan Revision
Forms
- ITSD104-1 – IT Disaster Recovery Plan
ITSD105 – Computer Malware Procedure
Activities
- Malware Defense Planning
- Malware Defense Plan
- Malware Defense Plan Review
- Malware Defense Plan Update
ITSD106 – IT Access Control Procedure
Activities
- Planning Access Control
- IT Access Control Plan
- IT Access Control Plan Review
- IT Access Control Plan Update
Forms
- ITSD106-1 – Access Control Plan
- ITSD106-2 – User Access Control Database
- ITSD106-3 – Access Control Log
- ITSD106-4 – User Account Conventions
ITSD107 – IT Security Audits Procedure
Activities
- IT Security Audit Planning
- IT Security Audit Plan
- IT Security Audit Review
- Corrective Action
Forms
- ITSD107-1 – IT Security Audit Report
- ITSD107-2 – IT Nonconformity Report
- ITSD107-3 – IT Security Audit Plan
ITSD108 – IT Incident Handling Procedure
Activities
- IT Incident Handling Preparation
- IT Incident Handling
- IT Incident Handling Review
Forms
- ITSD108-1 – IT Incident Report/Response Form
IT Software Development
ITSW101 – IT Project Definition
Activities
- IT Project Needs Identification
- IT Project Definition
- IT Project Definition Review
- IT Project Plan
Forms
- IEEE Software Engineering Standards List
- ITSW101-1 – IT Project Plan
ITSW102 – IT Project Management Procedure
Activities
- IT Project Setup
- IT Project Schedule
- IT Project Cycle Management
- IT Project Review
Forms
- ITSW102-1 – IT Project Development Database
- ITSW102-2 – IT Project Status Report
- ITSW102-3 – IT Project Team Review Checklist
- ITSW102-4 – IT Project Progress Review Checklist
ITSW103 – Systems Analysis Procedure
Activities
- Introduction
- System Requirements
- Information Flows Documentation
- Acceptance Test Plan
- Beta Test Plan
- Systems Analysis Review
ITSW104 – Software Design Procedure
Activities
- Introduction
- Software Design Specification
- Software Design Review
Forms
- ITSW104-1 – Design Review Checklist
ITSW105 – Software Programming
Activities
- Programming Standards
- Programming Tasks
- Software Development
- Programming Reviews
Forms
- ITSW105-1 – Work Product Review Checklist
ITSW106 – Software Documentation Procedure
Activities
- Software Assessment
- Documentation Production
- Final Review
- Documentation Release
- Document Revision
- Procedure and Work Instruction Format
Forms
- ITSW106-1 – Request for Document Change (RDC)
- ITSW106-2 – Document Change Control
ITSW107 – Software Testing Procedure
Activities
- Software Testing Overview
- Acceptance Testing
- Beta Testing
- Final Release Testing
Forms
- ITSW107-1 – Project Test Script
- ITSW107-2 – Project Test Checklist
- ITSW107-3 – Project Test Problem Report
ITSW108 – Design Changes During Development
Activities
- Introduction
- Design Change Review
- Design Change Implementation
Forms
- ITSW108-1 – Design Change Request Form
ITSW109 – Software Releases and Updates
Activities
- Introduction
- Version Control Standards
- Configuration Control Standards
- Release Control Standards
- Software License, Warranty, and Copyright
Forms
- ITSW109-1 – Product License Agreement
- ITSW109-2 – Limited Warranty
- ITSW109-3 – Copyright Notice
ITSW110 – Software Support Procedure
Activities
- Support Overview
- Support Services Management
- Free Basic Support Services
- Extended Support Services
- User Group Support
- Phone Support Services
ITSW111 – Software Consulting Services
Activities
- Introduction
- Cost Estimates
- Enhancements and Customizations
- Software Problems
- Consulting Services Review
Forms
- ITSW111-1 – Consulting Agreement
- ITSW111-2 – Statement of Work
- ITSW111-3 – Customer Support Log
ITSW112 – Software Training Procedure
Activities
- Introduction
- Standard Training Courses
- Customized Training Courses
- Teaching Training Courses
Forms
- ITSW112-1 – Software Training Evaluation Form
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