Home >> Procedure Manuals >> Computer, Network & IT Manual
Computer, Network and IT Procedures Manual Sections
- Introduction to IT
- IT Manual Preparation
- Sample IT Manual
- IT Procedures List
- IT Forms and Records
- IT Security Guide
Weight: 6 pounds
Over 720 pages of prewritten materials in a three ring binder organized by colored tabs. You will also receive a CD with all content in editable Microsoft® Word files for easy customization. Works with Microsoft Word 2003 and above.
IT Policies and
Procedures List
IT Policies and Procedures
for Five Broad Areas:
The IT Policies and Procedures in the Computer & IT Manual are divided into five sections (tabs). Most procedures include activities (sub processes) and/or supporting forms. Additional resources and references are listed where appropriate.
- IT Administration
- IT Asset Management
- IT Training and Support
- IT Security and Disaster Recovery
- Software Development
IT Administration
Information Technology Management Procedure
Activities
- Business Planning
- IT Department Objective Planning
- IT Plan Development
- IT Plan Implementation
- IT Plan Review
- IT Plan Update
- Information Technology Plan
- IT Plan Review Checklist
IT Records Management Procedure
Activities
- Identification of Records
- Record Generation
- Record Management
- Technology Obsolescence
- Records Audit
- Records Classification and Retention Guide
- Records Management Database
IT Document Management Procedure
Activities
- Planning Document Management
- Document Management Plan
- Document Management Plan Review
- Document Management Plan Update
- Document Control List
- Document Change Request Form
- Document Change Control Form
IT Device Naming Conventions Procedure
Activities
- Server Naming Conventions
- Network Host Naming Conventions
- Mainframe Naming Conventions
- Infrastructure Device Naming Conventions
TCP/IP Implementation Standards Procedure
Activities
- TCP/IP Address
- Dynamic Host Configuration Protocol
- Network Address Translation
- Subnet Addressing Standards
- WAN Link Addressing Conventions
Network Infrastructure Standards Procedure
Activities
- Network Infrastructure Standards Development
- Network Infrastructure Standards Implementation
- Network Infrastructure Standards Review
- Network Infrastructure Standards List
Computer and Internet Usage Policy
Activities
- Acceptable Use
- Inappropriate Use
- Internet and E-Mail Etiquette
- Security
- Penalties
- Conclusion
- User Compliance
E-Mail Policy
Activities
- E-Mail Policy Development
- E-Mail Policy Implementation
- E-Mail Policy Review
- E-Mail Policy Changes
- Company E-Mail Policy Acknowledgement
IT Outsourcing Procedure
Activities
- Identifying a Candidate Function for Outsourcing
- Selecting an IT Outsourcer
- Outsourcer Billings
- Arbitration
- Outsourcer Relationship Management
- IT Outsourcer Due Diligence Checklist
- IT Outsourcer Record
IT Department Satisfaction Procedure
Activities
- General
- Post-Service Follow-Up
- User Survey
- User Satisfaction Review
- IT Post-Service Satisfaction Report
- User Satisfaction Survey
IT Asset Management
IT Asset Standards Procedure
Activities
- IT Asset Standards Development
- IT Asset Standards Implementation
- IT Asset Standards Assessment
- IT Asset Standards List
- IT Asset Configuration Worksheet
- IT Asset Standards Exception Request
IT Asset Management Procedure
Activities
- IT Asset Planning
- IT Asset Acquisition
- IT Asset Inspection, Acceptance, & Distribution
- IT Asset Disposal
- IT Asset Verification
- IT Asset Requisition/Disposal Form
- IT Asset Acquisition List
- Tech Support Receiving Log
- Nonconforming IT Asset Form
- IT Asset Inventory Database
- IT Network Map
IT Vendor Selection Procedure
Activities
- IT Vendor Evaluation
- Request For Proposal
- IT Vendor Selection
- IT Vendor Review
- IT Vendor Files
- IT Vendor Notification Form
- IT Vendor Survey
- Approved IT Vendor Data Sheet
- IT Vendor List
- IT Vendor Disqualification Form
IT Asset Assessment Procedure
Activities
- IT Asset Assessment Plan
- IT Asset Scan
- Documentation and Distribution
- Nonconformance Handling
- IT Asset Records Update
- IT Asset Assessment Checklist
- IT Asset Scan Summary
IT Asset Installation Satisfaction Procedure
Activities
- IT User Satisfaction Plan
- IT Asset Installation Follow-Up
- User Satisfaction Data Review
- Corrective/Preventive Action
- Ongoing Evaluation
- IT Asset Installation Follow-Up Report
IT Training & Support
IT System Administration Procedure
Activities
- Planning System Administration
- System Administration Plan
- System Administration Plan Review
- System Administration Plan Update
- System Administration Task List
IT Support Center Procedure
Activities
- IT Support Center Overview
- IT Support Center Plan (Operations)
- IT Support Plan Review
- IT Support Plan Update
- Tech Support Log
- System Trouble Acknowledgement Form
IT Server / Network Support Procedure
Activities
- Server / Network Support Planning
- Server / Network Support Plan
- Support Plan Review
- Support Plan Update
- Server / Network Planning Checklist
- Server / Network Support Plan
IT Troubleshooting Procedure
Activities
- IT Troubleshooting – Planning
- IT Troubleshooting Plan
- IT Troubleshooting Plan Review
- IT Troubleshooting Plan Update
- IT Troubleshooting Plan
- User Troubleshooting Guide
T User-Staff Training Plan
Activities
- Planning IT User-Staff Training
- The IT User-Staff Training Plan
- IT User-Staff Training Plan Evaluation (Review)
- IT User-Staff Training Plan Update
- IT Training Requirements List
- IT Training Log
IT Security & Disaster Recovery
IT Threat And Risk Assessment Procedure
Activities
- Threat and Risk Assessment – Introduction
- Threat Assessment Preparation
- Threat Assessment
- Threat/Risk Management Review
- IT Threat / Risk Assessment Report
IT Security Plan
Activities
- Preparing The IT Security Plan
- Developing The IT Security Plan
- Implementing The IT Security Plan
- IT Security Plan Review
- IT Security Plan Update
- IT Security Assessment Checklist
- IT Security Plan
- IT Security Plan Implementation Schedule
IT Media Storage Procedure
Activities
- IT Storage Planning
- IT Storage Plan
- IT Storage Plan Review
- Updating The IT Storage Plan
- Information Storage Plan
IT Disaster Recovery Procedure
Activities
- IT Disaster Recovery Planning
- IT Disaster Recovery Plan
- IT Disaster Recovery Plan Review
- IT Disaster Recovery Plan Revision
- IT Disaster Recovery Plan
Computer Malware Procedure
Activities
- Malware Defense Planning
- Malware Defense Plan
- Malware Defense Plan Review
- Malware Defense Plan Update
IT Access Control Procedure
Activities
- Planning Access Control
- IT Access Control Plan
- IT Access Control Plan Review
- IT Access Control Plan Update
- Access Control Plan
- User Access Control Database
- Access Control Log
- User Account Conventions
IT Security Audits Procedure
Activities
- IT Security Audit Planning
- IT Security Audit Plan
- IT Security Audit Review
- Corrective Action
- IT Security Audit Report
- IT Nonconformity Report
- IT Security Audit Plan
IT Incident Handling Procedure
Activities
- IT Incident Handling Preparation
- IT Incident Handling
- IT Incident Handling Review
- IT Incident Report/Response Form
IT Software Development
IT Project Definition
Activities
- IT Project Needs Identification
- IT Project Definition
- IT Project Definition Review
- IT Project Plan
- IEEE Software Engineering Standards List
- IT Project Plan
IT Project Management Procedure
Activities
- IT Project Setup
- IT Project Schedule
- IT Project Cycle Management
- IT Project Review
- IT Project Development Database
- IT Project Status Report
- IT Project Team Review Checklist
- IT Project Progress Review Checklist
Systems Analysis Procedure
Activities
- Introduction
- System Requirements
- Information Flows Documentation
- Acceptance Test Plan
- Beta Test Plan
- Systems Analysis Review
Software Design Procedure
Activities
- Introduction
- Software Design Specification
- Software Design Review
- Design Review Checklist
Software Programming
Activities
- Programming Standards
- Programming Tasks
- Software Development
- Programming Reviews
- Work Product Review Checklist
Software Documentation Procedure
Activities
- Software Assessment
- Documentation Production
- Final Review
- Documentation Release
- Document Revision
- Procedure and Work Instruction Format
- Request for Document Change (RDC)
- Document Change Control
Software Testing Procedure
Activities
- Software Testing Overview
- Acceptance Testing
- Beta Testing
- Final Release Testing
- Project Test Script
- Project Test Checklist
- Project Test Problem Report
Design Changes During Development
Activities
- Introduction
- Design Change Review
- Design Change Implementation
- Design Change Request Form
Software Releases and Updates
Activities
- Introduction
- Version Control Standards
- Configuration Control Standards
- Release Control Standards
- Software License, Warranty, and Copyright
- Product License Agreement
- Limited Warranty
- Copyright Notice
Software Support Procedure
Activities
- Support Overview
- Support Services Management
- Free Basic Support Services
- Extended Support Services
- User Group Support
- Phone Support Services
Software Consulting Services
Activities
- Introduction
- Cost Estimates
- Enhancements and Customizations
- Software Problems
- Consulting Services Review
- Consulting Agreement
- Statement of Work
- Customer Support Log
Software Training Procedure
Activities
- Introduction
- Standard Training Courses
- Customized Training Courses
- Teaching Training Courses
- Software Training Evaluation Form
Microsoft and the Office logo are trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries.
[ ^ Back to Top ^ | Back to Computer & IT Manual ]
Call 1-800-466-9953
