Computer, Network & IT Procedures Manual

Download Price: $495.00
Add $100 for hard copy

Weight: 6 pounds

Delivery Options:

Procedures Manual Sections:

IT Satisfaction Policy Procedure

The IT Satisfaction Policy Procedure is available in the Computer & Network Policies and Procedures manual.

The IT Satisfaction Policy Procedure improves the IT staff?s service, enhances user approval of the department?s IT products and services, and increases the user community?s performance and productivity by supplying products and services that add value to your company.

Gauge user satisfaction of new IT installations or updates with proper follow-up or an IT satisfaction survey. The IT Satisfaction Policy Procedure applies to all of your company?s IT employees as well as IT contractors or outsourcers. (10 pages, 1787 words)

Activities Covered in the IT Satisfaction Policy Procedure

Department Satisfaction-General
Department Satisfaction- Post Service Follow-Up
Department Satisfaction-User Survey
Department Satisfaction- User Satisfaction Review

References Used in the IT Satisfaction Policy Procedure

ISO 9001:2000 Standard- Quality Management Systems-Requirements, Clause 8.2.1 (Customer Satisfaction)

Forms Included in the IT Satisfaction Policy Procedure

IT Post-Service Satisfaction Report Form
User Satisfaction Survey Form