Computer, Network & IT Procedures Manual

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Procedures Manual Sections:

IT Network Support System Procedure

The IT Network Support System Procedure is available in the Computer & Network Policies and Procedures manual.

The IT Network Support System Procedure?s purpose is to ensure security and continuous availability of your company?s IT infrastructure. The network support system should also provide around-the-clock support for the infrastructure and those who use it, as well as provide a framework for technical support of the your company?s servers and network.

The IT Network Support System Procedure applies to all company servers and to your company's IT network. (8 pages, 1591 words)

Activities Covered in the IT Network Support System Procedure

Server/Network Support Planning
Server/Network Support Plan
Server/Network Support Plan Review
Server/Network Support Plan Update

References Used in the IT Network Support System Procedure

ISO 17799:2005 Standard-Information Technology-Code Of Practice For Information Security Management, Clause 8.5 (Network Management)
Sarbanes-Oxley Act of 2002

Forms Included in the IT Network Support System Procedure

Server/ Network Planning Checklist Form
Server/Network Support Plan Form