Customers Say They Want A System for Sharing their Day-to-Day Operating Documents while Maintaining Control, Traceability and Compliance

Our customers cite ‘organizational improvement’ as their main reason why they purchase policies and procedures. From many conversations we have gleaned that customers want to implement a system for continuous improvement and compliance. In a system, procedures are continuously reviewed, revised, and updated. New issues need to be identified, now procedures written. Old procedures need to be replaced by new procedures.

To remain compliant with your industry standards, government regulations, and quality requirements such as ISO, document changes must be managed and traceable through the document management cycle: DRAFT | REVIEW | APPROVE | RELEASE. This cycle is the heart of compliant document work flow.

So Bizmanualz is currently testing an on-line document management software for driving document management and compliance. Because the software is available as an on-line service, organizations of any size can manage and share their policies, procedures, work instructions and other operating documents.

During this test period, Bizmanualz is providing a few customers with access to a prototype of our new document management software. The customers are providing feedback which is helping us improve the first release of the product which will take place soon (If you are interested in testing the software, please read this post. Also, see our frequently asked questions (FAQ), or call us at (314) 863-5079.)

For more background on how document management software can help you, please see our blog.

Walking Through Bizmanualz On-Line

In our pre-release testing program, we’re asking testers to perform common operations, such as logging in, setting up users (assigning permissions, etc.), loading documents, and organizing them. The work flow starts with drafting documents and includes reviewing, revising, approving, and releasing documents.

The following “use case” illustrates work flow in our new software. Use cases like this are provided to testers so that all testers are following a similar path, which makes it easier to evaluate their responses. As the software matures, users will need less instruction and use-cases will be more general.

To log in to the Bizmanualz On-line editing module, click on a link and enter a user name and a password that you received via e-mail. When logged in, users will see the following ‘Home’ Screen (figure 1), which shows announcements posted by the administrator and other users of the system.

Figure 1: Click screen shots for larger images.

To manage a document, click on the document tab (figure 2), which is the second tab from the left. Then click on the production department folder in the left-hand navigation to show production-department documents (Bizmanualz templates that you purchase come pre-loaded and you can upload your own documents).

Figure 2

Expand the folders by clicking on the plus sign in the Department navigation on the left-hand side (figure 2) to show its contents and browse for documents in the list in the main window (figure 3).

Figure 3

Figure 4

Figure 5

The document itself may be viewed from this window by clicking on the binoculars icon, or edited by clicking on the document-edit icon. Delete the document by clicking on the delete icon, which will issue a warning before deleting the document.

Managing Document Workflow

Workflow in the Bizmanualz On-line system is essentially a three-stage process of accept/reject review, approve/reject revision, and release/obsolete revision. We will look at the basics of each step here.

This guide assumes that you have created users, and set permissions at a department level. See those use cases for full information.

Set up Document Permissions

Here we will review the optional step of setting permissions at the document level, which override department-level permissions governing access to a group of documents.

System administrators can set all permissions for themselves and all users. They can submit drafts (DRAFT), accept or reject reviews (REVIEW), approve or reject revisions (APPROVE), and release documents (RELEASE).  This cycle—Draft | Review | Approve | Release—is consistent with all document management protocols, industry standards, government regulations and quality standards.

By default, authors cannot review or release their own work. But administrators can change work flow permissions and defaults for single documents in the People tab (figure 6), overriding department or group-level permissions. If you are logged in as an administrator, you will have access to the People tab while you are on the Details view of any document.

Figure 6

In this example, the administrator has granted himself full permissions, and another employee Approver and Reviewer permissions, overriding permission defaults.

Accepting and Rejecting Reviews

Dan has permissions as an author, which means that he can ‘Submit draft’, which causes the ‘Accept Review’ and ‘Reject Review’ buttons to light up (figure 7) per the permissions he set in the previous screen.

Figure 7

E-mail Notification

Reviewers are notified by e-mail when documents are ready for them to review. E-mails are sent when the document has to be submitted for review. All users who have review privileges for the document will receive an email (Figure 8).

The document may be attached to the e-mail so you can read it right away. But documents can only be released through the system. Any revisions you make to the attachment will not be reflected in the controlled draft or released document unless you upload it to the system.  If you do that, it will cause another work flow cycle to occur on the document you have uploaded. To avoid proliferation of documents, we suggest using the attachment for reference only doing all your revisions while logged into the system.

Figure 8

In this example, the revision number is still 0.0.0.0 because the document review has not yet been accepted. Clicking on the ‘Accept Review’ button which is lit up in figure 7, will create a document revision.

If you ‘reject draft’ you get a message that prompts you to enter a reason (figure 9).

Figure 9

Approving and Rejecting Revisions

Ultimately, revisions can be released by clicking the ‘release revision’ button (figure 10). You will only be able to release the document if you have permission to do so, per the settings on the ‘People’ tab. Talk to the document author or system administrator to find out what permissions you have.

Figure 10

When you click ‘release’ you will be asked if you would like to send the document via  FTP to a server other than the Bizmanualz server (figure 11). Select ‘yes’ if you are pushing released documents to SharePoint or another local server other than Bimanualz. If you are not sure, ask your administrator or Bizmanualz.

Figure 11

When you release a document for the first time, the version number changes to 1.0.0.0, indicating that the first release of the document has been achieved (figure 12). Note that many reviews may have occurred before e the first release.

Figure 12

Unreleased documents cannot be seen by the general user population. They will only see what you released to your customized Bizmanualz web site or to your SharePoint or Intranet. Only users of the Bizmanualz On-line editing module can see the drafts.

So, what do you think? Are you ready for Bizmanualz document management software?

What is different about software for policies and procedures?  One of the biggest differences is in compliance management.  ISO 9001, Sarbanes-Oxley, HIPAA, JCAHO, and other guidelines require document control.  This means a specialized workflow for document review, approval, publishing, and retention…audit logs, with changes and revisions…electronic signatures for required readings…and an easy way to manage user permissions.

As a user, you want to be able to edit your policies and procedures in Microsoft Word, publish your policies and procedures in Adobe, and use your policies and procedures in your native web browser (Internet Explorer).  Isn’t that how you want to work? This process is what we call policy management, which is much easier to perform using policy management software than a manual paper system.

Policies and procedures software has other special requirements, too, such as:

• Collecting feedback on published policy documents. Organizing feedback improves procedure utilization and improvement.
• Fast text searching of all documents. People waste a lot of time looking for policies and procedures.
• The ability to introduce enterprise hierarchies to support complex corporate structures (holding companies, divisions, subsidiaries, departments, groups, teams, foreign companies). Big companies have a lot of policy procedure documents organized in different ways.
• Dynamic hyperlinking to related documents (referenced forms, work instructions, other policies, procedures, regulations, job descriptions, process maps, notes, comments, requirements, and a host of related information). Static file share systems do not allow an easy method for maintaining related document links after any version changes or new releases. Policies and procedures management software links to the document title and not the revision.

Bizmanualz is planning on releasing a Policy Procedures Management Software product later this year.  If you’re looking for policies procedures management software designed to control your policies, procedureand forms documents, provide a simple method for managing complex policy review relationships and software that eases your compliance burden, then Bizmanualz will soon have the Policy Procedures Management Software product for you.

Please keep in touch.

Companies have a variety of reasons for wanting to get their document management process under control.  What are the four main reasons for investing in a good document management system software?  How about security, saving money, efficiency and compliance.

Document Management Software Security

Electronic files are a lot more secure than paper files.  Document management software can provide an audit trail that tracks every document change and even file views.  Electronic systems can be easily backed-up in case of natural disasters like fire and flood.  Bottom line: your electronic files are safer and more secure.

Document Management Software Savings

The cost of manually producing, storing, retrieving and transporting paper documents and records is high, very high.  People are expensive and using people to file, find and move documents is just not practical anymore.  Think of all the money you can save, and office space you can free up, if you eliminate paper documents and records. Document management software virtually eliminates the cost of searching for, or worse recreating lost documents.

Document Management Software Efficiency

Retrieving paper documents from your storage location (is it off site?) is a ridiculas waste of time. How long do you have to wait to obtain paper files?  Document management software systems let employees quickly access documents and records from their desks, over the internet.  So no matter where you are you can now quicky and easily retrieve important documents and records.

Document Management Software Compliance

If document and records control are a requirement for compliance with Sarbanes-Oxley, ISO 9001, HIPAA, or some other regulations then document management software systems are simply the fastest, easiest, and cheapest solution.  All of your policies, procedures, work instructions, forms, regualtions, and customer documents can be tracked, controlled, and managed per your compliance requirements.  Document management software provides compliance at a glance, access control, physical security, audit history, review and approval work flows, email alerts, and comment tracking.  Reduce your document audit findings and keep you company in compliance.

Document management security, cost savings, efficiency and compliance are the four main reasons for investing in document management software systems.

As the Chief Financial Officer (CFO) of your company, you are responsible to the company’s Board of Directors for all accounting and financial matters.  You must establish company-wide objectives, policies, procedures, processes, programs, and practices to assure the company of a continuously sound financial accounting structure.

1. Cash Flow.  As a new CFO, your job is to control the cash flow position throughout the company, understand the sources and uses of cash,  and maintain the integrity of funds, securities and other valuable documents. You receive, have custody of, and disburse the company’s monies and securities. New CFO responsibility includes the authority to establish accounting policies and procedures for credit and collections, purchasing, payment of bills, and other financial obligations.  Cash is king and the flow of cash, or cash flow, is the most important job a new CFO has in any company.
2. Company Liabilities.  After cash flow, the new CFO must understand all of the company’s liabilities.  A company has many legal contracts, hidden liabilities in the form of contingencies, leases, or insurance summaries, and expectations from loan covenants and/or the board of directors.  As a new CFO, if you’re not watching out for the liabilities, who is?
3. Company Performance.  The new CFO must understand the company business model for generating customer value and translating the operational metrics into measures for performance.  The new CFO is the company scorekeeper using tools like the balanced scorecard, dashboards, and financial statement ratio analysis to communicate the company’s financial performance.
4. Department Supervision.  In a small organization, the CFO is the supervisor of Accounting, Finance, HR, and IT.  In a larger company, the CFO may only be responsible for the Accounting and Finance functions.  Either way, the new CFO supports the company’s accounting and financial functions using job descriptions, policies, and procedures.
5. Budgeting and Expense Control.  Budgets are a fact of life, and the new CFO is responsible for overseeing the budget process, collecting the inputs, and comparing the company’s actual performance with estimates (the budget).  It is an ugly process that falls within the CFO area of control.
6. Financial Relationships.  As a new CFO, you establish and maintain lines of communication with investment bankers, financial analysts, and shareholders in conjunction with the President.  You administer banking arrangements and loan agreements and maintain adequate sources for the company’s current borrowings from commercial banks and other lending institutions. In addition, you invest the company’s funds and administer incentive stock option plans.
7. Finance or Raising Capital.  You would think that finance is one of the key roles of the Chief Financial Officer.  Yes, it is important, but it comes after other more pressing operational issues, like those listed above.  The new CFO will establish and execute programs for the provision of capital required by the company, including negotiating the procurement of debt and equity capital and maintaining the required financial arrangements.  As the new CFO, you’ll coordinate the long-range plans of the company, assess the financial requirements implicit in these plans, and develop alternative ways in which financial requirements can be satisfied.
8. Financial Obligations.  As the new CFO, you need to approve all agreements concerning financial obligations, such as contracts for raw materials, IT assets, and services, and other actions requiring a commitment of financial resources.
9. Record Control.  The new CFO is responsible for the financial aspects of company real estate transactions and executes bids, contracts, and leases.  The CFO also provides insurance coverage, as required, ensures the maintenance of appropriate financial records, and prepares required financial reports.  The CFO has primary responsibility for ensuring company compliance with financial regulations and standards, like Sarbanes-Oxley, the IRS Tax Code, and GAAP (and soon, IFRS).
10. Shareholder Relations.  A new CFO analyzes company shareholder relations policies, procedures, and information programs, including the annual and interim reports to shareholders, as well as recommends to the President new or revised policies, procedures, or programs when needed.

The Top Ten Responsibilities for the New CFO:

1. Cash Flow
2. Company Liabilities
3. Company Performance
4. Department Supervision
5. Budgeting and Expense Control
6. Financial Relationships
7. Finance or Raising Capital
8. Financial Obligations
9. Record Control
10. Shareholder Relations

As a new CFO, sample accounting policies and procedures would be helpful to serve as a model, or framework, for your own accounting policies and procedures.  Save time.  The CFO Accounting Policies and Procedures Manuals set contains 239 procedures you can use to address the ten accounting cycles within your responsibility.