Customers Say They Want A System for Sharing their Day-to-Day Operating Documents while Maintaining Control, Traceability and Compliance

Our customers cite ‘organizational improvement’ as their main reason why they purchase policies and procedures. From many conversations we have gleaned that customers want to implement a system for continuous improvement and compliance. In a system, procedures are continuously reviewed, revised, and updated. New issues need to be identified, now procedures written. Old procedures need to be replaced by new procedures.

To remain compliant with your industry standards, government regulations, and quality requirements such as ISO, document changes must be managed and traceable through the document management cycle: DRAFT | REVIEW | APPROVE | RELEASE. This cycle is the heart of compliant document work flow.

So Bizmanualz is currently testing an on-line document management software for driving document management and compliance. Because the software is available as an on-line service, organizations of any size can manage and share their policies, procedures, work instructions and other operating documents.

During this test period, Bizmanualz is providing a few customers with access to a prototype of our new document management software. The customers are providing feedback which is helping us improve the first release of the product which will take place soon (If you are interested in testing the software, please read this post. Also, see our frequently asked questions (FAQ), or call us at (314) 863-5079.)

For more background on how document management software can help you, please see our blog.

Walking Through Bizmanualz On-Line

In our pre-release testing program, we’re asking testers to perform common operations, such as logging in, setting up users (assigning permissions, etc.), loading documents, and organizing them. The work flow starts with drafting documents and includes reviewing, revising, approving, and releasing documents.

The following “use case” illustrates work flow in our new software. Use cases like this are provided to testers so that all testers are following a similar path, which makes it easier to evaluate their responses. As the software matures, users will need less instruction and use-cases will be more general.

To log in to the Bizmanualz On-line editing module, click on a link and enter a user name and a password that you received via e-mail. When logged in, users will see the following ‘Home’ Screen (figure 1), which shows announcements posted by the administrator and other users of the system.

Figure 1: Click screen shots for larger images.

To manage a document, click on the document tab (figure 2), which is the second tab from the left. Then click on the production department folder in the left-hand navigation to show production-department documents (Bizmanualz templates that you purchase come pre-loaded and you can upload your own documents).

Figure 2

Expand the folders by clicking on the plus sign in the Department navigation on the left-hand side (figure 2) to show its contents and browse for documents in the list in the main window (figure 3).

Figure 3

Figure 4

Figure 5

The document itself may be viewed from this window by clicking on the binoculars icon, or edited by clicking on the document-edit icon. Delete the document by clicking on the delete icon, which will issue a warning before deleting the document.

Managing Document Workflow

Workflow in the Bizmanualz On-line system is essentially a three-stage process of accept/reject review, approve/reject revision, and release/obsolete revision. We will look at the basics of each step here.

This guide assumes that you have created users, and set permissions at a department level. See those use cases for full information.

Set up Document Permissions

Here we will review the optional step of setting permissions at the document level, which override department-level permissions governing access to a group of documents.

System administrators can set all permissions for themselves and all users. They can submit drafts (DRAFT), accept or reject reviews (REVIEW), approve or reject revisions (APPROVE), and release documents (RELEASE).  This cycle—Draft | Review | Approve | Release—is consistent with all document management protocols, industry standards, government regulations and quality standards.

By default, authors cannot review or release their own work. But administrators can change work flow permissions and defaults for single documents in the People tab (figure 6), overriding department or group-level permissions. If you are logged in as an administrator, you will have access to the People tab while you are on the Details view of any document.

Figure 6

In this example, the administrator has granted himself full permissions, and another employee Approver and Reviewer permissions, overriding permission defaults.

Accepting and Rejecting Reviews

Dan has permissions as an author, which means that he can ‘Submit draft’, which causes the ‘Accept Review’ and ‘Reject Review’ buttons to light up (figure 7) per the permissions he set in the previous screen.

Figure 7

E-mail Notification

Reviewers are notified by e-mail when documents are ready for them to review. E-mails are sent when the document has to be submitted for review. All users who have review privileges for the document will receive an email (Figure 8).

The document may be attached to the e-mail so you can read it right away. But documents can only be released through the system. Any revisions you make to the attachment will not be reflected in the controlled draft or released document unless you upload it to the system.  If you do that, it will cause another work flow cycle to occur on the document you have uploaded. To avoid proliferation of documents, we suggest using the attachment for reference only doing all your revisions while logged into the system.

Figure 8

In this example, the revision number is still 0.0.0.0 because the document review has not yet been accepted. Clicking on the ‘Accept Review’ button which is lit up in figure 7, will create a document revision.

If you ‘reject draft’ you get a message that prompts you to enter a reason (figure 9).

Figure 9

Approving and Rejecting Revisions

Ultimately, revisions can be released by clicking the ‘release revision’ button (figure 10). You will only be able to release the document if you have permission to do so, per the settings on the ‘People’ tab. Talk to the document author or system administrator to find out what permissions you have.

Figure 10

When you click ‘release’ you will be asked if you would like to send the document via  FTP to a server other than the Bizmanualz server (figure 11). Select ‘yes’ if you are pushing released documents to SharePoint or another local server other than Bimanualz. If you are not sure, ask your administrator or Bizmanualz.

Figure 11

When you release a document for the first time, the version number changes to 1.0.0.0, indicating that the first release of the document has been achieved (figure 12). Note that many reviews may have occurred before e the first release.

Figure 12

Unreleased documents cannot be seen by the general user population. They will only see what you released to your customized Bizmanualz web site or to your SharePoint or Intranet. Only users of the Bizmanualz On-line editing module can see the drafts.

So, what do you think? Are you ready for Bizmanualz document management software?

Do you have a vision for your company that your employees never seem quite able to carry out?  I’m sure all of your managers and employees hear what you’re saying, but do they understand? Do they consistently translate your words into actions? Do they consistently get the results you and your customers desire?

What may be needed is a way to define your best practices that ensures your employees’ actions are in sync with your vision.  With the right tools in place, it’s a lot easier than you might think.

Whether your goal is to raise sales 10%, increase profits 50%, reduce your time to market by 25%, or obtain ISO certification within 12 months, you need a plan to increase the odds of realizing your goals.  I bet you’ve produced dozens of realization plans and not achieved the results you hoped for.  My question is, “What tools were you using?”

Were you using a tool that…

• Could organize your policies and procedures by department, process, and employee?
• Quickly and easily enabled the design of step-by-step processes you needed to reach your goals and objectives?
• Included best practice procedure templates for standardizing processes in every department (e.g., marketing, accounting, IT) and for every need (for example, ISO 9001 certification)?
• Linked documents, references, and forms referenced within your procedures?
• Enabled easy editing of your policies, procedures, and processes utilizing commonly-used software, such as MS-Visio®, Excel®, Word®, Adobe, and more?
• Defined access permissions (read-only, read/write, etc.) to allow individuals to work with policies, procedures, and processes that are material to their jobs?
• Automatically conformed to document management compliance requirements for document revisions, audit trails, retention, review, approval, and release?

Imagine how much more effective your team can be with robust policies and procedures for each and every business process, or how productive and happy your employees will be with clearly defined job descriptions, training materials, and a system for finding - and developing - business process policies and procedures.  And that’s not all!

Just imagine how much easier training new hires will be once you’ve captured and secured all critical process and content knowledge into policies and procedures from all of your employees!  And how, if someone should leave your company, your knowledge assets don’t have to go with them!

Sounds Like Every Executive’s Dream, Doesn’t It?

Bizmanualz new policies and procedures software tool can radically boost your company’s performance.  It delivers your policies and procedures completely online, using SaaS to move your organization into the 21^st century.  Instant reports, company announcements, and action item checklists detail the real-time status of your policies and procedures.  It’s more than a decision aid — it’s a decision arsenal, packed with features that will improve the performance of every part of your organization.

If you’re sincere about improving your company’s performance — if you want your employees to carry out your vision as intended — try Bizmanualz new policies and procedures software!

How familiar are you with document management software? Have you heard the term, or its acronym, DMS? Have you done some research on the subject, or even had firsthand experience with a document management system?

And what do you know about policies and procedures management software (PPMS)?  Is there a difference between document management and policy and procedure management?

Document management is primarily focused on version control — automated logging, tracking, and control of original documents and their revisions. Version control generally includes document archival, as well. But what about policy and procedure management? How’s that different?

Well, for starters, policy and procedure management software must work within a compliance environment. That is, policies and procedures don’t just tell us how and why we do things (their primary purpose), but they can also show your company’s compliance with regulations and/or standards. For that reason, P&P management software has to enable clear document control. Auditors look for such things as:

• Evidence that a policy or procedure was approved by the appropriate party prior to use;
• A system of periodic policy/procedure review (and update, if necessary, with reapproval); and
• Appropriate release of legible, identifiable versions at the point of use.

The big difference between document management and policy and procedure management software is in the workflow.  Document versions can be easily logged and managed in a database — document workflow requires business logic (a set of rules) to move the document along, with specific workflow state endorsements, or approvals.  An example of workflow state is in WordPress: this blog post existed first as a “draft”, then moved to “pending” (where an editor was notified that it was ready for review), and finally it was “published”.

In a policy and procedure management system, emails may be sent, the document may be transformed from Word to PDF format on release, and point of use distribution lists may be maintained with “required reading” logging.

Document management software is readily available from a number of vendors, but very few of these products provide full policy and procedure management features.  Using policy procedure management software, or PPMS, should reduce the number and severity of audit findings in your next audit. PPMS will also improve your document workflow and provide more information to more workers in less time.

If you’re purchasing Bizmanualz policies and procedures, think about how you’re going to manage your policy and procedure documents. Then, think about the new Bizmanualz policy procedure management software application: call (314-863-5079), email, or contact us at our website for more information.

As Chris Anderson wrote recently, document management systems (DMS) give you several advantages right away — security, cost savings, easy retrieval, and compliance.

I’d add a couple more advantages, at least in the short run. When you subscribe to the soon-to-be-released Bizmanualz document management system, it’ll come pre-populated with Bizmanualz policies and procedures.

You could download policies and procedures and load them onto your local computer network (for example, locate them on a local server). But, then the documents are organized in a basic hierarchical format. You have to somehow build in the access and version control; otherwise everybody has access to your documents. They can read, write to, and delete them without your permission or knowledge.

You could send an e-mail to “All”, saying that “Manufacturing procedures are on the ‘M:\’ drive, in the ‘Procedure’ folder. Don’t change anything without telling me.”  That’s going to work, right?

On the other hand, when you use our online document management system, you’ll simply send a link with login information.  Procedures, records, and rights to use or edit them would be managed within the web-based system. Deployment — and control — become very easy.

When you use our online DMS, the information comes pre-loaded, pre-organized, and rights-managed. The documents can’t get lost, and you don’t have to pull your hair out sorting through multiple versions.

Why is a Document Management System better than a Shared Drive?

Storing and sharing records on your local network is like having an electronic file cabinet. While that’s easier in many ways than a paper-based file system — because you can access it remotely (saving you steps) and quickly and you can easily back up your information — it’s not a great leap forward. You haven’t improved the process — you’ve merely replicated it in a different form.

True, as long as you can put your finger on your compliance records — the part of your system that proves your company complies with some standard or regulation — you’ve got one aspect of your business under control. Beyond compliance, though…are those records helping you manage your business? Can you easily tabulate information contained in the records and produce visual charts and graphs, showing you and your colleagues unusual behavior, or trends?

In the “shared-drive scenario”, the best you can do is once in a while collect information, dump it into a spreadsheet, and chart it. But, if you keep your information in an online DMS with reporting capabilities built in, you can generate and view reports in real time, as your coworkers are entering data into the system. And, you decide who has permission to enter data, read reports, and so on.

At Bizmanualz, we share the following sales report real time across the company on our on-line system. Everyone can see how sales are doing, and what the most popular products are. We can see trends as they develop while there is still time to react to them to affect real-time improvements.

At Bizmanualz, we can see trends as they develop while there is still time to react to them to affect real-time improvements.

And, when you want to revise policies and procedures, the DMS not only helps you to organize the development and review processes — it automatically performs version control and minimizes risks (like documents disappearing).

Do You Want to Take Part in a Document Management System”Beta-Test”?

Our developers plan to open up the Bizmanualz Document Management System to organizations like yours. Soon, new customers will access their Bizmanualz policies and procedures online, using the DMS.

Would you like to participate in a beta test of this system?  Please post your comments below or contact us at our web site, and we’ll let you know when you can try our online Document Management System for yourself, before it goes on the market.

Thank you for your help.

Companies have a variety of reasons for wanting to get their document management process under control.  What are the four main reasons for investing in a good document management system software?  How about security, saving money, efficiency and compliance.

Document Management Software Security

Electronic files are a lot more secure than paper files.  Document management software can provide an audit trail that tracks every document change and even file views.  Electronic systems can be easily backed-up in case of natural disasters like fire and flood.  Bottom line: your electronic files are safer and more secure.

Document Management Software Savings

The cost of manually producing, storing, retrieving and transporting paper documents and records is high, very high.  People are expensive and using people to file, find and move documents is just not practical anymore.  Think of all the money you can save, and office space you can free up, if you eliminate paper documents and records. Document management software virtually eliminates the cost of searching for, or worse recreating lost documents.

Document Management Software Efficiency

Retrieving paper documents from your storage location (is it off site?) is a ridiculas waste of time. How long do you have to wait to obtain paper files?  Document management software systems let employees quickly access documents and records from their desks, over the internet.  So no matter where you are you can now quicky and easily retrieve important documents and records.

Document Management Software Compliance

If document and records control are a requirement for compliance with Sarbanes-Oxley, ISO 9001, HIPAA, or some other regulations then document management software systems are simply the fastest, easiest, and cheapest solution.  All of your policies, procedures, work instructions, forms, regualtions, and customer documents can be tracked, controlled, and managed per your compliance requirements.  Document management software provides compliance at a glance, access control, physical security, audit history, review and approval work flows, email alerts, and comment tracking.  Reduce your document audit findings and keep you company in compliance.

Document management security, cost savings, efficiency and compliance are the four main reasons for investing in document management software systems.