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I recently took the ITIL® V3 “Foundation” exam. The test, the first on the road to being a Master ITIL practitioner, was not too hard. A few short weeks after taking the exam, I’ll receive a nice A4 certificate and, as tradition has it, a lapel pin (Figure 1).
The greenish colored pin on the left is the one you receive on passing the ITIL Foundation exam. The Foundation exam is the first step in the ITIL Qualification Scheme (Figure 2). It is followed by two Intermediate exams –for Service Capability and Service Lifecycle — which are, in turn, followed by Expert and Master level designations. (If I keep taking these tests, I could have more pins than lapels.)
The new pins are similar to the old ITIL® V2 pins but there are more of them, each with a pin color corresponding to the ITIL® V3 core book it represents. Maybe ISO 20000 would be more popular if they gave out a free tie for becoming certified…