There seems to be some confusion regarding use of the phrase “editable policies and procedures” to describe Bizmanualz policies and procedures manuals. I’ll explain what that means.

Bizmanualz policies and procedures are written in Microsoft Word 2003 format. While I work in Office 2007, I can save documents in 2003 format (“.doc”), so it doesn’t matter which of the two versions of Word you have. NOTE: If you have an earlier version of Word, like Word 2000, you may not be able to use many of the features that come with the 2003 version.

The first thing many companies want to do is change instances of “Bizmanualz”, “Bizmanualz, Inc.”, and “the Company” to their own company names. That’s easy enough. Find and select the “Replace” function (in Word ‘07, it’s the “Home” tab, “Editing” group, in the top right — in Word ‘03, find “Edit” in the Menu Bar, then “Replace…” in the drop-down menu).

Enter “Bizmanualz, Inc.” (or any proper name, phrase, etc.) in the “Find what:” text box and your company’s name (e.g., “AwesomeCo”) in the “Replace with:” box.

NOTE 2: “AwesomeCo” is used because it didn’t come up in an Internet search (surprised?). Click on the “Replace All” button and all instances of “Bizmanualz, Inc.” should read “AwesomeCo”.

That’s one example of what we mean by “fully editable”. See, once you purchase a Bizmanualz policies and procedures manual, it’s no longer a Bizmanualz document. It’s yours — change, remove, and insert whatever you feel is necessary.

Don’t make the mistake of thinking our products are ready to use “right out of the box” — they’re not. They’re written generally, so any company can use them. Edit, save, distribute, train on, implement, and use them.

NOTE 3: Be sure not to overwrite the original document, but use the “Save as…” function the first time you make a change to any document.

Oh, and another thing…the editing process goes much faster if you’re a frequent user of Word. If you don’t know Word, get training or find someone who’s already been trained and had experience. The more you know about Word and its features, the easier the transformation process will be.

Any questions? Please contact us via our web site, or enter your comments at the bottom of this post. Thanks for your time.

Thanks to those of you who’ve expressed interest in the upcoming beta test of our policies and procedures management software. We’re making adjustments to the system and expect to release it for testing shortly.

We’re still recruiting testers for the policies and procedures management system. As a beta-tester, you’ll have unlimited access to the system during the test period and you’ll have the option to continue using it once it’s released to the general public.

The application will be web-based, so no installation is required. You’ll be able to set up other users in the test period so you can share policies and procedures. You’ll see firsthand what a great benefit this is. We plan to charge monthly for a certain number of seats, or licenses.

Your web app will come loaded with a set of Bizmanualz policies and procedures. In addition, potential testers have told us they’d like to upload their own procedures and supporting documents. They say they like the idea of a web-based application, because it leaves in-house technology resources free to support other needs. What would you do with Document Management Policies and Procedures Software?

Test Our Software Now - Get the Features You Want Later

Early testers will help us select from a long list of features planned for development. By participating in the test program, testers are likely to get the features they want sooner.

If you’re interested in taking part in this beta test of the Bizmanualz policy and procedure management system, please call (800-466-9953 or 314-863-5079), e-mail, or leave a message on our web site. Let us know:

Q1: Please provide your full contact information, including your name, company name, work title, address, e-mail, phone number, and website address.

 Q2: How do you currently use policies and procedures?

 Q3: Why are you interested in participating in this test?

 Q4. Today, how do you manage your documents; are you using software, network storage or a manual system? If using software, which software by name are you using? Roughly how many policies, procedures and supporting documents might you wish to manage in a software repository?

 Q5: Is there anything about your current policies and procedures software and/ or processes that you wish you could change or improve?

 Q6. What is the approximate number of employees in your entire organization___, and in your department or component___?

 Q7. How many would need to access the system; how many: Authors?___ Editors?___ Reviewers?___ Browsers/View-only access?___

 Q8: What do you plan to do with policies and procedures in the next 30 to 60 days?

When we get your responses, we’ll contact you to arrange for an introduction to the software. Prefer to answer the above questions in survey form? Click here. We hope to hear from you soon. Thanks for your assistance.

Much has been made of procedure writing, both here at Bizmanualz and around the Internet, but very little is said about an equally important part of the design and development process — procedure review.

Many problems with procedures that crop up after they’ve been implemented are traceable to inadequate or no review. Let’s say a procedure as written describes an ideal process, performed under ideal conditions (i.e., real-world conditions aren’t taken into account). If this isn’t caught in a procedure review, the end product will meet requirements only through luck. Luck being notoriously unreliable, inconsistent, and uncontrollable, you’re clearly better off with a review.

Why do you review anything? To ensure the accuracy and completeness of whatever it is you’re reviewing and to make sure everyone has the same understanding of the policy, process, or situation. In short, to ensure effective communication, which will lead you to the desired outcome.

Effective communication is a big reason why the international quality standard, ISO 9001, mandates design and development reviews (clause 7.3.4).  If you don’t review, you risk missing any number of product requirements, both stated and unstated, and you risk losing customers.

Need another reason to review policies and procedures? No one is perfect and no process is perfect. No one will write the perfect procedure the first time, every time.

Furthermore, no one — NO ONE! — can multitask. Your technical writer wears several other hats, right? That person is bound to temporarily lose focus on the policy or procedure they’re writing when other projects and other managers are continually demanding that their stuff is mission critical, “…so drop everything and work on this.” (Now, where was I?)

We all agree, then, that policies and procedures have to be reviewed, right? So, how’s it done? Well, one method that works is based on speech evaluations as done by Toastmasters. For a Toastmaster, learning how to evaluate a speech - or a written document - is as critical as learning how to give a speech or write one.

Objectives

Always start with the objectives or requirements. Were they clearly communicated to the technical writer? Did he/she understand them? Do you? Were the objectives prioritized and categorized? Were they SMART objectives?

Review

Did the technical writer achieve the stated objectives/requirements? (Have a list of the objectives in front of you as you review the document.)

Also, list some important, yet unstated, objectives. For example, correct spelling and good grammar are often taken for granted. Don’t make that mistake. Make up a checklist for often overlooked items, like “Are important terms defined?” and “Is ‘active voice’ used?”

Did the tech writer go beyond the stated objectives? For example:

The procedure mentions a packaging machine that a first-time reader may not be familiar with. The tech writer includes a long shot (photo) of the machine and a closeup of the control panel. The pictures aren’t a requirement; furthermore, they (and additional photos) push the document beyond the stated requirement of “six pages, maximum”.

Which is the SMARTer objective, user understanding or document length?

Reward

In your review, whether its written or oral, be sure to lead with those aspects of the procedure where objectives were met or exceeded. If critical objectives were not, consider possible explanations for that (the writer’s level of experience, competing projects, the amount of information provided them, clarity of the objectives, etc.).

The point is not to let the writer “off the hook” (or to find a hook to hang them on). It’s about encouraging the writer - praising what they did well and asking them to do better. Tell them, “Here’s what you did well.”

Don’t be vague or insincere, either. Don’t fish for compliments — you’re not helping them by telling them that their capitalization was great, or they had all the commas in the right places.

Be truthful, be specific, and give them something to build on.

Respond

Tell the writer exactly what you see in the procedure (ex., will the reader know who’s supposed to do what, when, and why?) Restate the objectives and indicate which were met, which were exceeded, and which weren’t met. Use a numeric scale in your review (rarely is anything “black or white”).

Beyond that, does the procedure “flow”? Did they use the PDCA model correctly? Did she or he use words, voice, style, grammar, etc., effectively? Does the story - and the message - come across clearly?

Tell them what they did well and point out specific opportunities for improvement. Hand the document back to them with another objective: you need the revision back for a “final” review by a specific date.

Remember that policy and procedure review is an integral part of a design and development process. After you’ve reviewed the document, the writer will probably have to make some changes. After the writer has revised the document, review it again.

Don’t review it to death, however. Four or more reviews of the same document should tell you that the review process has broken down…somewhere. It might be time - at least temporarily - to bring in another pair of eyes.

As a reviewer, you’re obliged to:

• Be sure that stated and unstated objectives were met;
• Be fair;
• Be consistent;
• Be thorough; and
• Point out strengths and opportunities for improvement in the document and in the process.

And as one of my favorite sports announcers (Jack Buck) used to say after every broadcast, “Thanks for your time this time. ‘Til next time — so long.”

* * * * *

For more on evaluation, see “The Three R’s of Evaluating“, by David Hobson, DTM (”Toastmasters” magazine, Nov., 2007).

How familiar are you with document management software? Have you heard the term, or its acronym, DMS? Have you done some research on the subject, or even had firsthand experience with a document management system?

And what do you know about policies and procedures management software (PPMS)?  Is there a difference between document management and policy and procedure management?

Document management is primarily focused on version control — automated logging, tracking, and control of original documents and their revisions. Version control generally includes document archival, as well. But what about policy and procedure management? How’s that different?

Well, for starters, policy and procedure management software must work within a compliance environment. That is, policies and procedures don’t just tell us how and why we do things (their primary purpose), but they can also show your company’s compliance with regulations and/or standards. For that reason, P&P management software has to enable clear document control. Auditors look for such things as:

• Evidence that a policy or procedure was approved by the appropriate party prior to use;
• A system of periodic policy/procedure review (and update, if necessary, with reapproval); and
• Appropriate release of legible, identifiable versions at the point of use.

The big difference between document management and policy and procedure management software is in the workflow.  Document versions can be easily logged and managed in a database — document workflow requires business logic (a set of rules) to move the document along, with specific workflow state endorsements, or approvals.  An example of workflow state is in WordPress: this blog post existed first as a “draft”, then moved to “pending” (where an editor was notified that it was ready for review), and finally it was “published”.

In a policy and procedure management system, emails may be sent, the document may be transformed from Word to PDF format on release, and point of use distribution lists may be maintained with “required reading” logging.

Document management software is readily available from a number of vendors, but very few of these products provide full policy and procedure management features.  Using policy procedure management software, or PPMS, should reduce the number and severity of audit findings in your next audit. PPMS will also improve your document workflow and provide more information to more workers in less time.

If you’re purchasing Bizmanualz policies and procedures, think about how you’re going to manage your policy and procedure documents. Then, think about the new Bizmanualz policy procedure management software application: call (314-863-5079), email, or contact us at our website for more information.

You’re invited to join Bizmanualz on Facebook. Becoming a Fan allows you to connect with others who share your interest in developing and implementing effective and robust Policies and Procedures. In addition, you can:

• Start - or participate in - discussions on policies, processes, and procedures;
• Comment on recent articles and blog posts;
• Post pictures;
• Follow current issues and events; and
• Get information on -  or sign up for - various posted events via links.

Here’s the link to join: http://www.facebook.com/pages/Bizmanualz/39752124669.

As Chris Anderson wrote recently, document management systems (DMS) give you several advantages right away — security, cost savings, easy retrieval, and compliance.

I’d add a couple more advantages, at least in the short run. When you subscribe to the soon-to-be-released Bizmanualz document management system, it’ll come pre-populated with Bizmanualz policies and procedures.

You could download policies and procedures and load them onto your local computer network (for example, locate them on a local server). But, then the documents are organized in a basic hierarchical format. You have to somehow build in the access and version control; otherwise everybody has access to your documents. They can read, write to, and delete them without your permission or knowledge.

You could send an e-mail to “All”, saying that “Manufacturing procedures are on the ‘M:\’ drive, in the ‘Procedure’ folder. Don’t change anything without telling me.”  That’s going to work, right?

On the other hand, when you use our online document management system, you’ll simply send a link with login information.  Procedures, records, and rights to use or edit them would be managed within the web-based system. Deployment — and control — become very easy.

When you use our online DMS, the information comes pre-loaded, pre-organized, and rights-managed. The documents can’t get lost, and you don’t have to pull your hair out sorting through multiple versions.

Why is a Document Management System better than a Shared Drive?

Storing and sharing records on your local network is like having an electronic file cabinet. While that’s easier in many ways than a paper-based file system — because you can access it remotely (saving you steps) and quickly and you can easily back up your information — it’s not a great leap forward. You haven’t improved the process — you’ve merely replicated it in a different form.

True, as long as you can put your finger on your compliance records — the part of your system that proves your company complies with some standard or regulation — you’ve got one aspect of your business under control. Beyond compliance, though…are those records helping you manage your business? Can you easily tabulate information contained in the records and produce visual charts and graphs, showing you and your colleagues unusual behavior, or trends?

In the “shared-drive scenario”, the best you can do is once in a while collect information, dump it into a spreadsheet, and chart it. But, if you keep your information in an online DMS with reporting capabilities built in, you can generate and view reports in real time, as your coworkers are entering data into the system. And, you decide who has permission to enter data, read reports, and so on.

At Bizmanualz, we share the following sales report real time across the company on our on-line system. Everyone can see how sales are doing, and what the most popular products are. We can see trends as they develop while there is still time to react to them to affect real-time improvements.

At Bizmanualz, we can see trends as they develop while there is still time to react to them to affect real-time improvements.

And, when you want to revise policies and procedures, the DMS not only helps you to organize the development and review processes — it automatically performs version control and minimizes risks (like documents disappearing).

Do You Want to Take Part in a Document Management System”Beta-Test”?

Our developers plan to open up the Bizmanualz Document Management System to organizations like yours. Soon, new customers will access their Bizmanualz policies and procedures online, using the DMS.

Would you like to participate in a beta test of this system?  Please post your comments below or contact us at our web site, and we’ll let you know when you can try our online Document Management System for yourself, before it goes on the market.

Thank you for your help.

We sometimes hear from small business owners who wish to replicate their successful business and expand to one or more new locations. They often say that they “…need someone to come and package up (their) business from head to toe so we can expand.” That’s what they say — but is that what they need?

Most companies that expand successfully do so with a combination of:

• Researching and documenting “best practices“;
• Process documentation, in the form of well-written policies and procedures;
• Customized employee training; and
• Implementing a quality management system (QMS)

so they get consistent results across all operations.

After a few e-mails back and forth between the small business owner and Bizmanualz, the gravity of the situation — their “replication strategy” — becomes apparent. The process of documenting best practices, implementing policies and procedures, training employees, and implementing a quality management system is no small undertaking — any one of them alone would be daunting, let alone all four. While the owner’s first inclination may be to have someone to come in and do it, seldom are they in a position to budget for it.

Nor would it be advisable, in most cases. For most of our customers, existing staff — labor — is the largest cost, by far. When you dig down for what the owner really wants, it’s to enable the current staff to achieve the desired growth without spending more money than they’re already spending on employees and related expenses. Given our customer’s practical concerns, our approach has evolved into guiding and enabling growth, not sending in a “hired gun” to do it for them. We guide growth through training and workshops, and we enable growth with our products and services.

Saving Time with Pre-Written Policies and Procedures

Our pre-written materials save you time by giving you a starting point and a framework. But, in the case of the business owner seeking growth, he’s asking, “Which procedures do I need to customize, why are they important, and once I’ve customized them, how do I know they’re working?” These and other questions are answered in our two-day roll-out training.

In our Implementation training, we help you find the answers you need and help select the right procedures to sustain growth. That way, your staff can build the best-practice procedures you need.

But wait! There’s more! With the training, you get a year’s worth of phone consultations. Once you’ve taken the Implementation training, pick up the phone and ask us anything you want. Contact us, or download a one-page flier about the roll-out training.

The training will show your team how to build — and sustain — a system of best practices for growth. We’ll help you select, modify, and apply our procedure templates to improve your current operations, making it cheaper for you to provide your service to your customers. Not only do you make your operations more effective and more efficient — saving you money and increasing your profits. In this tough economy, you’re better able to answer price challenges from competitors.

Supporting your Growth and Expansion with Software

Our customers have taught us that when their businesses expand geographically, they often face challenges in coordinating, controlling, and distributing their policies, procedures, and best practices among their locations. That’s why Bizmanualz is currently testing a new software platform that will help you handle these challenges. Once this platform is available, you’ll be able to rent access to our software platform and upload your procedures so that when you’re ready to expand, all your locations can access controlled releases of policies and procedures, as well as other key documents.

Furthermore, you’ll pay only for what you need! Billed monthly, our web-based software will be particularly cost-effective for our small-to-medium-sized customers. You’ll get the convenience, control, reporting, and smooth operations that you want, with none of the hassles of maintaining the software in-house. It will come pre-loaded with your Bizmanualz policies and procedures. All you’ll need is an Internet browser.

If you want to help us test our upcoming web-based policies and procedures management software release, please comment below or contact us via the Web. Our job is to help you grow efficiently and with as little risk as possible. Share your growth challenges with us, and we’ll reply with ideas and products to help you.

Companies have a variety of reasons for wanting to get their document management process under control.  What are the four main reasons for investing in a good document management system software?  How about security, saving money, efficiency and compliance.

Document Management Software Security

Electronic files are a lot more secure than paper files.  Document management software can provide an audit trail that tracks every document change and even file views.  Electronic systems can be easily backed-up in case of natural disasters like fire and flood.  Bottom line: your electronic files are safer and more secure.

Document Management Software Savings

The cost of manually producing, storing, retrieving and transporting paper documents and records is high, very high.  People are expensive and using people to file, find and move documents is just not practical anymore.  Think of all the money you can save, and office space you can free up, if you eliminate paper documents and records. Document management software virtually eliminates the cost of searching for, or worse recreating lost documents.

Document Management Software Efficiency

Retrieving paper documents from your storage location (is it off site?) is a ridiculas waste of time. How long do you have to wait to obtain paper files?  Document management software systems let employees quickly access documents and records from their desks, over the internet.  So no matter where you are you can now quicky and easily retrieve important documents and records.

Document Management Software Compliance

If document and records control are a requirement for compliance with Sarbanes-Oxley, ISO 9001, HIPAA, or some other regulations then document management software systems are simply the fastest, easiest, and cheapest solution.  All of your policies, procedures, work instructions, forms, regualtions, and customer documents can be tracked, controlled, and managed per your compliance requirements.  Document management software provides compliance at a glance, access control, physical security, audit history, review and approval work flows, email alerts, and comment tracking.  Reduce your document audit findings and keep you company in compliance.

Document management security, cost savings, efficiency and compliance are the four main reasons for investing in document management software systems.

People often ask us, “What should be in our ‘Accounting Policies and Procedures’ manual?”, which naturally leads us to the next question, “What’s in your ‘CFO Accounting Policies and Procedures’ manuals?”  In other words, what specifically is contained in the manuals?  What accounting processes are covered when you order the five-manual Accounting Policies- Procedures bundle?

The CFO Accounting Policies and Procedures Manuals includes 239 prewritten accounting procedure templates and 373 forms organized within five functional business manuals.  All 612 files are in Microsoft Word format, so you can easily edit each file to suit your company’s particular needs. Topics are well-researched and are based on best practices, saving you countless time and enabling you to meet approaching deadlines fast.

Improve your accounting process with:

Accounting Revenue Cycle Procedures

There are many elements to the Revenue Cycle.  Key tasks include how orders are confirmed and entered, and how credit and collections are performed.  There are 13 accounting procedures that address this important accounting process:

1. Cash Drawers And Credit Cards
2. Cash Receipts And Deposits
3. Sales Order Entry
4. Point-Of-Sale Orders
5. Customer Credit Approval And Terms
6. Sales Order Acceptance
7. Invoicing And Accounts Receivable
8. Wire Transfers
9. Problem Checks
10. Sales Tax Collection
11. Progress Billing
12. Account Collections
13. Customer Returns

Accounting Cash Disbursement Cycle Procedures

The Cash Disbursement cycle deals with controlling expenses, confirming expenditures, and ensuring effectiveness of purchases.  There are 12 procedures in the CFO Accounting Policies and Procedures set that address cash disbursement:

1. Check Signing Authority
2. Check Requests
3. Vendor Selection
   

   Vendor Selection Procedure

4. IT Vendor Selection
5. IT Outsourcing
6. General Purchasing
7. Project Purchasing
8. Receiving And Inspection
9. Shipping And Freight Claims
10. Accounts Payable And Cash Disbursements
11. Travel And Entertainment
12. Controlling Legal Costs

Accounting Production Cycle Procedures

The Production Cycle includes processes like how orders are shipped, how freight claims are processed, and how production documents are controlled.   There are 3 production cycle procedures available in the CFO Accounting set.  (Note: additional production cycle procedures are found in the ISO 9001 Quality manual, which is part of the CEO Company Policies and Procedures set of manuals).

1. Shipment of Goods
2. Shipping And Freight Claims
3. Document Control

Accounting Asset Cycle Procedures

The Asset Cycle includes inventory, asset management, and asset acqusition processes.  There are 10 procedures in the CFO Accounting set that address important parts of this key accounting cycle:

1. Inventory Control
2. Inventory Counts
3. Fixed Asset Control
4. Customer Property
5. Asset Acquisition
6. Inventory Management
7. IT Asset Standards
8. IT Asset Management
9. IT Asset Assessment
10. IT Asset Installation Satisfaction

Accounting Audit Cycle Procedures

The Audit Cycle encompasses internal and external (third-party) auditing procedures, as well as performing corrective actions in response to qualified audit opinions.   There are 3 accounting procedures that address this important check step in the accounting process:

1. External Auditing
2. Internal Auditing
3. Corrective Action

Accounting Finance Cycle Procedures

The Finance Cycle includes such processes as raising debt and equity capital, working with leases, mechant accounts, and foreign exchange.  There are 12 accounting procedures in the CFO series that address key elements of the finance cycle:

1. Capital Plan
2. Valuation
3. Bank Loans
4. Stock Offerings
5. Debt and Investment
6. Leasing Procedure
7. Working Capital
8. Cash Management
9. Foreign Exchange Management
10. Managing Bank Relationships
11. Merchant Accounts
12. Letters of Credit

Financial Reporting Cycle Procedures

The Financial Reporting Cycle contains 18 accounting procedures for management reports, stockholder reports, and financial statement reporting.  All companies have financial reporting obligations to their shareholders, investors, and regulators, making this a key accounting cycle:

1. Chart of Accounts
2. Bank Account Reconciliations
3. Management Reports
4. Period-End Review & Closing
5. Taxes And Insurance
6. Property Tax Assessments
7. Confidential Information Release
8. Files And Records Management
9. Fixed Asset Capitalization & Depreciation
10. Annual Stockholders’ Meetings
11. Board of Directors’ Meetings
12. Financial Forecasting
13. Financial Reporting
14. Financial Statement Analysis
15. Financial Management Review
16. Financial Restatements
17. Financial Information Release
18. Related Party Transactions

Strategic Planning Cycle Procedures

The Strategic Planning Cycle addresses management responsibilities, various forms of risk assessment, continuity, and compliance.  There are 13 accounting procedures in the CFO Accounting Policies-Procedures set of manuals that support this accounting cycle:

1. Business Plan
2. Risk Assessment
3. Risk Management
4. Financial Objectives
5. Management Responsibility
6. Continuity Planning
7. Document Control
8. Record Control
9. IT Threat And Risk Assessment
10. IT Security Plan
11. IT Disaster Recovery
12. Sarbanes-Oxley Compliance
13. SAS 70 Compliance

Accounting Payroll Cycle Procedures

The Payroll Cycle addresses benefits, compliance, and employee performance appraisals.  There are 9 accounting procedures available to you that are included in the Payroll cycle:

1. Payroll
2. Paid and Unpaid Leave
3. Insurance Benefits
4. Healthcare Benefits
5. Compliance Posting Requirements
6. Employee Performance Appraisals
7. Employee Retirement Income Security (ERISA)
8. Consolidated Budget Reconciliation (COBRA)
9. Family and Medical Leave (FMLA)

Information Integrity Cycle Procedures

The Information Integrity Cycle is a key part of the accounting-IT interaction.  Key procedures in this cycle include computer and Internat usage, IT access control, IT management, and IT incident handling.  There are 9 accounting procedures addressing this important accounting cycle:

1. E-Mail Policy
2. Computer and Internet Usage Policy
3. Information Technology Management
4. IT Records Management
5. IT Document Management
6. Computer Malware
7. IT Access Control
8. IT Security Audits
9. IT Incident Handling

CFO Accounting Policies Procedures Manuals

In all, there are over 200 prewritten accounting procedures and nearly 400 accounting forms organized within the five functional business manuals of the CFO Accounting Policies and Procedures Manuals series.  Each procedure and form is available in Microsoft Word, so they can be customized to reflect the accounting processes at your company.

Simplifying procedures is a great way to save money and at the same time prepare for growth. By simplifying your procedures, you can cut waste with confidence that you are not cutting essential value-added services customers want to buy. Simplifying procedures prepares your company for growth because it streamlines your operations, documents them, and thus makes it much easier to replicate your operations at another location.

A new operation based on proven procedures is easier to manage because you can evaluate its performance against known metrics. And should the metrics indicate a need for adjustments-typical when rolling out a new location-staff will have procedures in place to affect needed changes. This significantly reduces the risk of opening a new location.

If you want to learn more about how you can save money and prepare for growth, check out our consulting pages. We can help you simplify procedures faster and more efficiently than you can do it yourself because we are continuously writing, publishing, deploying and updating policies and procedures. Our latest procedures represent lessons learned by our thousands of world-wide customers. Developed according to international ISO standards, Bizmanualz procedures move you further, faster. Save time. Why reinvent the wheel?

Check out our consulting pages. Or call me right now. Bizmanualz can help you save money and grow today. Contact: Dan Davison, Vice President Sales & Marketing, Bizmanualz, Inc. tel. (314) 863-5079 x23, Dan@Bizmanualz.com.