Quality Takes Center Stage at Bizmanualz
| by Shailesh Panth | ||||
Quality has always been at the forefront of our operations here at Bizmanualz. Fundamental quality principles have always guided how we do things, whether it’s getting new products out or strategically measuring our performance metrics.
This week, however, Quality has taken center stage at Bizmanualz. First, as Dan Davison writes in his blog post, we are going though an ISO 9001 certification audit. The whole week, we’ve been discussing the audit, and have eagerly awaited the arrival of the Auditor. The audit should conclude tomorrow, but the quality journey at Bizmanualz continues. Quality audits and certification are just a couple of milestones in the journey, the system has to sustain. And, most importantly, the ultimate goal is to make our customers happy.
Our actual system may only have “officially” been in place for a few months, but the concept is familiar to all of us. Almost all of us have gone through the Internal Auditor Training course, and four of us are ASQ Certified Quality Auditors. Customer satisfaction is always a big factor in influencing how we approach our tasks.
Talking about ASQ, the annual Spring Conference of the ASQ St. Louis Section starts tomorrow and runs through Friday. Bizmanualz is participating as a vendor and will have a booth. Additionally a few of us are attending the conference either as helpers or as participants. On Friday, Chris Anderson, our Managing Director is conducting a breakout session on Lean Quality and Innovation.
And on goes the quality journey. Next week may be business as usual, but quality will continue to be an integral part of the way we conduct our business. Whether it is discussing our metrics during our daily morning meeting, reviewing corrective and preventive actions, or completing our Kaizens, quality will continue to be at the forefront here at Bizmanualz.
Categories:
Business Improvement Services • Customer Quality
Tags:
ISO 9001 • QMS • quality • quality audit
Bizmanualz has been at the forefront of deploying business best practices since 1995 delivering Policies, Procedures and Forms; quality systems implementation; and strategic business process improvement to help business owners achieve the growth and expansion they envision.
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Originally published in 2009 by Bizmanualz, Inc. under the title Quality Takes Center Stage at Bizmanualz. All rights reserved. Reproduction permitted with attribution only. www.bizmanualz.com
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