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Are You Implementing ISO 9001 QMS in Your Company?
| by Dan Davison |
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| Posted in Business Improvement Services, Customer Quality, Knowledge Management Tags: continuous improvement, Implementation, ISO 9001, ISO Quality Standards, quality procedures | |||||
We have heard from several customers about the need for implementing ISO in their unique organizational settings. Based on this feedback, we are currently developing an ISO QMS implementation guide with tools applicable in different business settings, including service organizations. It will augment our existing ISO 9001 QMS Procedures Manual, and will help answer questions like ‘How do I get started?’ and ‘How do I roll out ISO in my company?’
As a publisher and professional services firm (not a manufacturer), we have seen benefits from implementing quality methods. We have clear metrics that we measure regularly and are always looking to improve our measurements or come up with better metrics. It is our belief that an implementation guide will provide practical implementation steps to organizations that want to work on their own with little or no help from consultants.
The initial release of the implementation guide, scheduled to be released in the first quarter of 2010, will include the planning, design and implementation tools we have used for our clients–and for ourselves–to become ISO-certified. We are also adding some additional tools and explanatory materials prepared specially for the implementation kit. The tool sets incorporate knowledge amassed over almost ten years of research, use, deployment at client sites, and publication of quality policies and procedures. Check out our recent article & blog series on process maps and current series on project management for more insights into what will be included in the implementation kit.
More companies will benefit from continuous improvement
ISO has helped Bizmanualz cultivate the belief and practice of continuous improvement. By using the “Plan - Do - Check - Act” methods on which most quality systems are built, we have focused on improving underlying processes and avoiding problems in the future. Our process orientation reinforces teamwork: we’re all in this together to improve the process that will create ever-better, sustainable results not only for our customers. By releasing the tools that we ourselves use internally and for clients, we aim to help other organizations implement quality systems with equal structural support.
The ISO implementation kit will be as easy-to-use and self-explanatory as possible. To support this goal, we are developing a test program in which we will work with selected companies to test and use our implementation kit. If your organization has immediate plans to implement or improve its ISO or related quality system, please contact us through the Bizmanualz website or by commenting below this post. We will provide the implementation product at no charge for test customers in exchange for regular phone reports and occasional access to your facility so that we can learn from your use of the product.
For now I can recommend our ISO 9001 QMS Manual. While it is written from a manufacturing perspective, the principles, as well as many of the specific policies, procedures and forms, can be generalized for a service business. And it has been recently updated to conform with the ISO 9001:2008 standard.
Are you implementing a quality program at your organization? What will be your first step? How will you get started? What do you think should be in our implementation guide? Would you like to try the guide and let us know how to make it better? Leave a comment below or contact me directly at dan@bizmanualz.com .
Bizmanualz has been at the forefront of deploying business best practices since 1995 delivering Policies, Procedures and Forms; quality systems implementation; and strategic business process improvement to help business owners achieve the growth and expansion they envision.
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Originally published in 2009 by Bizmanualz, Inc. under the title Are You Implementing ISO 9001 QMS in Your Company?. All rights reserved. Reproduction permitted with attribution only. www.bizmanualz.com
3 Responses to “Are You Implementing ISO 9001 QMS in Your Company?”
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September 29th, 2009 at 1:19 pm
What will be your first step? I think the first step is to select the cross functional team from all the business units/depts of the organisation.
Then send them all to an ISO awareness course and thereafter to an implementation course.
Appoint a consultant to work with the Team.
How will you get started?
Prepare a Project Plan & time table - should contain documentation process & responsibilties, communication plan (workshops for all staff, regular Team meetings, management briefing, newsletters etc & document review time table)
Send the Team to a Documentation Course & start documenting procedures, forms & quality manual. Get management to review the documents as you go along.
Implementation
Perhaps the ideal situation is to implement gradually (as you go along), although it is easier said than done, the problem being that the rest of the employees who are not in the Team usually lag behind, knowledge-wise. It becomes a big challenge to get everyone on the same page; hence, implementation is not always smooth.
The next step is to send the Team to an Internal Audit course and prepare for the first internal audit. It is advisable to get an independent auditor to oversee the internal audit. Resolve corrective actions from the audit & implement improvements.
Prepare for certification.
What should be in the implementation guide? Tips on how to get early buy-in from Management and the rest of the employees. Tips on how to start implementation with continual improvement process (i.e., control of non-conforming products, corrective & preventive actions, internal audits, data analysis, & management reviews).
Tips on how to best train the Team in order to implement as you go along (i.e., training them to use new forms & procedures). Provide a simple data analysis process (including a basic report sample) & a simple change management process. Explain how you can you best incorporate performance management in order to cascade business objectives.
September 30th, 2009 at 9:35 am
I am regular reader of your excellent articles and would be happy to take part in your R&D for ISO9001 implementation guide with QMS tools, furthermore being an overseas company having different culture and concepts it would provide you with another point of view and test of how suitable tour guide is in foreign lands
For further information regards Saudi Diesel Equipment Company (SDEC) please go to our web site, I’m sure your will be pleasantly surprised, and an ideal testing ground, and there may not be many better because of our business diversity, as for status of our ISO implementation it is implemented but at present I am involved with BIG TIME CHANGE to our existing, we may say hard copy system which is now partly changing over to our new ERP being M3 by Lawson. However with that change will come improvement to what we already have and the start of new implementation of other departments and our satellite organizations in Jeddah and Riyadh
As for me I am British and have worked at SDEC for 14 years taking them no QMS to certified ISO Company, I am qualified quality practitioner and Lead QMS auditor, but again if you wish to know more I can send you my CV in the meantime looking forward to here more and take part in your research
December 28th, 2009 at 6:31 pm
Thank you for writing this, I can not find an information which is so clear and through up to now. Erp, customer relationship management are my favourites, please check.