I’ve been reviewing our Internet marketing program and recently decided to look into listing Bizmanualz on some ezine directories, because ezine directories provide some link value to websites. Many ezine directories require that you have a newsletter, but some will let you list your blog or article site, too. Some directories charge a fee for inclusion, but many more are free.

A good place to start is the NetTop20 directory of Ezine Directories. Directories I found include:

• Ezine Listings;
• The Ezine Directory;
• Ezine Articles;
• New List (Ezine Universe);
• Best Ezines; and
• Jogena’s eZine Directory.

Now we’ll just sit back and watch the Internet traffic roll in…right?

What do you think? Do ezine directories work? Are they worth the investment of time (and money)? Have you any firsthand experience with them?

Today, even the smallest companies are quickly becoming very complicated workplaces.  As a business leader, you must cope with rising taxes, increasing regulations, growing competition, a struggling economy, increasing technological complexity, and even the mounting threat of violence and fraud in your workplace.  The consequences?  The old rules of growing a business aren’t effective and the new rules are more complex than ever.

Let’s look at the facts:

• Regulations affecting small businesses are up 36% over the past five years alone. Business owners must contend with an alphabet soup of regulations: OSHA, FMLA, FLSA, HIPAA, FCRA, ADA, ERISA, ECOA, FDCP, FCBA, IRCA, TILA, EPPA, ADEA, and so on.
• Competition is intensifying at an accelerating pace. By century’s end, America’s share of world gross domestic product declined to roughly 20% from a high of 40% at the end of World War II. Customers now demand ever-improving quality (ISO 9001), innovation, pricing, and just-in-time delivery — demands that stress smaller businesses that are already running flat out.
• As recent as ten years ago, few small businesses used accounting software or had a local area network and most certainly did not have email or a website. Today, this is common. But now, so are issues of acceptable Internet use, information security, training, or software piracy.
• One in twenty workers are physically assaulted, one in six workers are sexually harassed, and one in three workers are verbally abused in the work force, each year. Now add the events of 9/11 and there is a heightened sense of fear in business today. But, OSHA requires that all businesses with employees, large and small, provide a safe and healthy workplace.

Many agree that the business world has undergone a clear and definite paradigm shift. Now, with the wealth of opportunities that accompany a globalizing economy, there arises not only an accompanying proliferation of hazards but also an expanding universe of compliance and detail. The longer a small business lives, the greater the complexity.

And this phenomenon taxes small businesses, which are typically resource constrained, more than large ones.  In sum, for small businesses today there is much more to gain, much more to keep track of and comply with, and much more to lose, than ever before.

So, how is a business owner to keep up with all the details? Bizmanualz® Policies & Procedures provides business leaders with example procedure templates that help you:

• Comply with government regulations;
• Certify your quality to ISO 9001;
• Reduce or eliminate uncollectible receivables;
• Prevent theft or embezzlement;
• Optimize inventory;
• Reduce employee liability; and
• Prepare your business for a disaster.

Utilizing just one single concept from Bizmanualz can reduce waste, fraud, and abuse and add real money to your business’s bottom line.

Every month, business leaders share their stories with us about satisfying their auditors with new controls, of increased earnings found in their business, and how much time they saved using Bizmanualz® Policies, Procedures & Forms Manuals, all without stressing over how to write clear policies or procedures, staying late at the office to research best practices, or wondering what format to use.

There are millions of small businesses all over the world that are struggling with these issues.  If you lack the operational knowledge or are too pressed for time to focus on producing your own internal controls, you need the kind of help that Bizmanualz provides.

Bizmanualz provides the subject matter expertise gathered from a variety of sources, including books, seminars, magazine articles, and real world experience, allowing you to find a fast, easy way to reduce the complexity of running your business.  Virtually every department or topic is covered.

Bizmanualz has encapsulated the most critical and vital information into an easy-to-use set of policy and procedure templates.  Everything you need to manage your business is ready for instant download.  No other organization has the breadth and depth of content to help you quickly and easily develop a system of effective internal controls like Bizmanualz.  Download a free sample policy and procedure example to see for yourself how helpful Bizmanualz® policies, procedures, and forms can be for your business.

As an accomplished business leader, you’ll want to take advantage of this outstanding business opportunity. You’ll find a small investment in Bizmanualz® Policies & Procedures can pay tremendous dividends.

[CJA1]reports Wayne Crews, author of “10,000 Commandments: A Policymaker’s Annual Snapshot of the Federal Regulatory State” and CATO Institute scholar

I think of Lean and Six Sigma as having many similarities and differences. If you see waste happening, you can eliminate it. A lean visual factory helps us to remove obvious waste.  Takt times help us to balance lines, while standard work, total preventive maintenance, and 5S help us reduce variation.

Lean is more than a set of tools, however: it’s about culture, the work environment, and a way of thinking.  Lean works well at the beginning of any quality program, where you want to sensitize the company to waste and teach continual improvement.  Lean is fast, agile, and prepares people for change.

If you are blessed with a high transaction environment and can easily recognize defect data and trends, you can eliminate the defects.  Statistical process control helps us to remove obvious control limit violations, detect instability, and monitor process drift.  DMAIC, DOE, and DFSS help us to filter out noise and methodically remove less obvious waste.

Six Sigma presents a different way of looking at issues and can help your employees get over intractable problems.  Six Sigma works well in the middle of any quality program, where you want to move the company to higher (i.e., world-class) levels of performance.  Six Sigma is sophisticated, technical, and removes performance obstacles.

Both Lean and Six Sigma require discipline, time, and a subject matter expert to deploy and manage. Neither requires a lot of money relative to the cost of poor quality they reduce. Each can eliminate obvious waste and reduce variation, though what is considered obvious or a variation may differ in each program.

Lean and Six Sigma by themselves can play a valuable role in any continuous improvement program, but it’s when they’re used in combination that companies will see the biggest, longest lasting payoffs.

Policies and procedures provide the framework and direction for addressing many common business problems your organization might face.  Let’s look at the top ten business problems solved by Policies and Procedures.

1. Accounts Receivable procedures to reduce accounts receivable (A/R) aging and ensure even cash flow.  Every company needs Strategies for Writing Accounts Receivable Procedures.  Your accounts receivable process is the heart of your cash cycle.  Salespeople can find plenty of customers but without cash-paying customers, you can’t pay your bills, which is part of your Strategies for Writing Accounts Payable Procedures.

2. Sales procedures to standardize sales pipeline management and ensure a consistent sales pipeline.  Sales procedures allow you to take control of the sales and marketing cycle.  Developing measurements, sales assignments, and target markets are all important elements of your sales process.

3. Disaster Recovery procedures will assist in an orderly and timely response to emergencies your company may face, as well as control the inevitable chaos that occurs.  Every company needs to effectively respond to disasters or emergencies in a timely manner; if not, they could be out of business.  In recent months, we’ve had ample opportunity to learn the lessons of the Gulf oil disaster, such as “having a disaster recovery plan before the need arises”.

4. Human Resources procedures ensure non-discriminatory practices; specifically, well-defined employee hiring and termination practices will help you avoid costly litigation.  Human resources procedures address diverse topics such as recruiting, hiring, training, retention, termination, and — most importantly –complying with local, state, Federal, and even international employment laws.

5. Quality procedures (nonconformance, corrective action, and auditing) improve product and process quality.  The ISO 9001 quality standard addresses quality control, quality assurance, and quality management practices.  Learning how to meet quality standards with ISO 9001 will help your organization reduce costly rework and overtime, thereby improving quality, satisfying customers, and contributing to your competitive advantages.

6. Customer communications procedures, like collecting data from customer feedback and complaint handling for process improvement.  ”Poor customer communication” is the root cause of much customer dissatisfaction.  If you know what your target customer wants, your business has all the information it needs to satisfy the customer. Implementing communication procedures will help you act on your customers’ wants, improving sales.

7. Shipping and receiving procedures are needed to track materials purchased and sold.  Most of shipping and receiving revolves around inventory or assets, which requires processes for handling, inventory management, asset acquisition, and asset disposition.  Specific supplier requirements — and the policies and procedures that flow from them — ensure that you receive what you want, when you want it, in the quantity you want, and with quality built in.

8. Management procedures can improve poor meetings, poor internal communications, and poor reporting.  Management is really about communication — that’s why improving internal communication benefits the whole company.  One of the best ways to improve communications is to develop, document, implement, and monitor a procedure for communications.

Also, it’s important that management shows its commitment to the highest standards, whether those standards have to do with internal processes or processes that directly involve your customers.

9. You also need compliance procedures to ensure your company conforms to the requirements of various regulations, statutes, and standards.  This is where policies and procedures can help your organization.  Compliance is one of the primary problems solved with policies and procedures.

10. Accounting procedures ensure that you fulfill your fiduciary responsibility to your shareholders.  Accounting is a process to track transactions of items, cash, and information.  Accounting procedures help to ensure consistency, reliability, and accuracy of those transactions, which (in turn) helps to build trust in your financial statements.  What Are the Top Ten Accounting Policies and Procedures?

Prewritten policies and procedures from Bizmanualz help solve many of these common business problems.  The Top Ten Core Business Policies and Procedures you will need can be found in the Bizmanualz CEO Company Policies Procedures Manuals bundle.

Top 10 Business Problems Solved by Policies and Procedures

1. Accounts Receivable procedures, to reduce A/R aging and ensure even cash flow.
2. Sales procedures, to standardize sales pipeline management to ensure consistent sales.
3. Disaster Recovery procedures, to control the response to chaos in an emergency.
4. Human Resources procedures, to ensure non-discriminatory employee hiring and termination.
5. Quality procedures, to improve quality.
6. Customer communications procedures, to collect data from feedback and complaint handling for process improvement.
7. Shipping and receiving procedures, to track materials purchased and sold.
8. Management procedures to improve poor meetings, communications, and reporting.
9. Compliance procedures to conform to regulations, standards, and laws.
10. Accounting procedures, to fulfill your fiduciary responsibility to your shareholders.

What do you think? How quickly could your most urgent problems be solved by implementing effective policies and procedures?

Lean implementations sometimes get a bad reputation.  Some people think of lean in terms of layoffs, or too much of a focus on the lean tools and not enough on the people side of lean, or perhaps it is just a bad lean implementation.  So what is going wrong with your lean implementation?  Maybe you forgot lean accounting.

So Who Needs Lean Accounting?

You do if you think lean is about cutting costs.  That’s because…

“Lean manufacturing does not cut costs; it turns waste into available capacity.
The financial impact comes as you make decisions on how to use this capacity
(and the cash flow from reduced inventory).”
Brian Maskell, President BMA Inc.

Brian Maskell is an accountant who has written a lot about lean accounting.  The main problem with accounting today is that it was developed to address the mass production costing systems of a century ago.  This traditional accounting system methodology is now outdated as we move from mass production to more individualized and custom production, to virtual production and fulfillment, and to lean manufacturing systems that are designed around manufacturing flow and not around manufacturing scale.

Lean is all about economies of flow, not about antiquated mass production concepts like economies of scale.  Our manufacturing base is evolving.  Old line mass production techniques are moving to China, where long lead times from large-batch production runs are aligned with the long transportation times of sea-based shipping.

In order to compete today, one must evolve into higher throughput manufacturing, greater customization, and increased focus on the customers who prefer to have products when they need them and in the quantity they demand today, not months’ worth of stock sitting idle on the factory floor.

In lean accounting, inventory is considered waste, not an asset.  Labor is a fixed cost, not variable.  In accounting terms, your standard costing methods that treat labor and overhead as depreciable costs are damaging to the real understanding of how manufacturers make money.

Do You Use Metrics that Encourage Wasteful Actions?

Metrics like efficiency of labor, machine utilization, purchase price variance, or overhead absorption variance cause actions like building inventory, running large batches, maximizing earned hours, or purchasing large economic order quantities (EOQ) of raw materials.  Lean is not about reducing costs to increase profits.

Profits are an accounting number — businesses run on cash.  Employees and suppliers don’t get paid in profits, they get paid in cash.  Lean produces cash and increased capacity, that once sold, can be turned into profits.

Without an understanding and implementation of lean accounting methods, your lean implementation is destined to fail.  Lean accounting will help you to understand how your direct costing models are out-of-date, how to see and measure the financial impact of your lean improvement projects, and how to translate the increased capacity brought on by lean implementations into cash.

You can’t really implement lean thinking in any organization without lean accounting.

Does your organization talk about quality? Does it put quality concepts into practice in every aspect of the business, from design and development to product delivery? Is your firm practicing quality from top to bottom, from the chief executive to your newest hires?

Commitment to quality starts at the top and flows from there throughout the organization. Whether management is sold on the notion of “quality in everything we do” or they’re not, the rest of the company follows suit. Here are ten indicators that your company’s top management is making the quality commitment:

1. You have a quality budget for Corrective and Preventive Action, Training, and Internal Audits. If management puts money on the table, they’re obviously committed to quality.  Quality requires a budget to prevent problems from occurring and recurring.  Quality requires training.  And Quality requires gentle prodding from internal audits, to ensure the quality system is continuously improving, not stagnating.

2. You’re allowed to use the quality budget for Corrective and Preventive Action, Training, and Internal Audits. Having a monetary budget for Quality is great but if you can’t use it because there are too many orders that need to get out or there are never enough worker-hours to work on Quality, do you really have a budget for Quality? Don’t forget — time has to be budgeted, too.

3. You track the cost of quality in your budgeting process. Your cost of quality includes scrap, defects, rework, corrective actions, preventive actions, quality training, audits, management reviews, lost business due to customer complaints (i.e., returns), warranty claims, and other such “quality” costs.  If you’re actively tracking and comparing your cost of quality to your revenues, expenses, and profits, you’re displaying a keen sense of what quality means to your business.

4. Top management actively participates in your regular (weekly/monthly) management reviews. Quality management reviews are critical to management’s understanding of the future of the business.  Top management’s attendance demonstrates that the future of the business is important to it and the results of management reviews are a valuable input to management’s strategic direction and execution.

5. Quality management participates in regular (weekly/monthly) management meetings, planning sessions, and decision processes. Quality management’s attendance at the management meetings demonstrates that input from quality is important.  Can your company expand, add new products, contract, cut costs, or implement strategic actions without understanding how it may impact the operation’s quality?  Cross-functional teams at all levels provide an early warning to management that improves the execution of your plans.

6. Quality management reports directly to top management. Quality management’s input is vital to strategic execution and requires that quality management be a peer (equal) at the top management level.  Quality management needs to attend critical meetings, needs resources to act on Quality issues, needs to act across the organization chart, and needs the active support of top management for quality success.  Can you really achieve high levels of quality by delegating quality to lower levels of the organization’s management?

7. Top management champions quality, communicates it, and understands its bottom line impact. In order for top management to appoint a quality manager at the top management level, that quality manager has to have a budget and has to interact with all other departments. To ensure the future of the business is secure, top management needs to understand how quality impacts the company and it needs to communicate that impact to the entire organization.  Quality takes discipline and only top management can instill the discipline required for success.

8. Management’s strategic plan includes quality milestones. The road to quality takes time measured in years.  Top management can communicate its commitment to quality through the successive achievement of quality awards over the years (e.g., ISO 9001, Shingo, state Quality awards, Baldrige).  I have seen one organization that, after winning Baldrige, required its individual operating units to all go for Baldrige.  Top management can keep on the continuous improvement road by driving quality milestones deeper into the organization.

9. Management allows people to fail, make mistakes, experiment, and improve without serious repercussion. Improvement is really about failure. If you’re allowed to fail, you can learn from your mistakes. Conversely, if you’re not allowed to make mistakes, you’re being deprived of learning and growth opportunities.

Without learning, there is no quality.  When top management allows people to fail, they allow people to learn and grow.  Fire people for failure and people will stop reporting failures…and they will stop learning, too.

10. Quality is implemented as a strategic requirement to build competitive advantage, not as a customer requirement to qualify for new business. A committed top management is focused on quality because it represents improvement, being better than others, and the future.  If a customer has to ask you for proof of quality, do you have a problem?  Even worse, if you only implement quality because the customer asks and not because you want to, then do you really have quality?  Committed top management doesn’t wait for customers to ask for quality — they integrate quality into their strategy.

Top Ten Signs of Management’s Commitment to Quality

1. You have a quality budget for Corrective and Preventive Action, Training, and Internal Audits.
2. You’re allowed to use the quality budget for Corrective and Preventive Action, Training, and Internal Audits.
3. You track the cost of quality in your budgeting process.
4. Top management actively participates in regular management reviews.
5. Quality management participates in regular management meetings, planning sessions, and decision processes.
6. Quality management reports directly to top management.
7. Top management champions quality, communicates it, and understands its impact.
8. Management’s strategic plan includes quality milestones.
9. Management allows people to fail, make mistakes, experiment, and improve.
10. Quality is implemented as a strategic requirement to build competitive advantage.

Your thoughts?

There are many reasons why procedures become too complex.  Many revolve around “too much”, “too many”, or “I don’t know what you’re talking about.”  Reducing the complexity of your procedure is simple.  Keep it simple.  Less is more.  Don’t go into long explanations, use industry- or profession-specific terminology, or try to dispense too much information. Remember — complexity is one of the enemies of consistency and quality. Keep it simple.

How do you know if your procedures are too complex? Here are the top ten signs:

1. Your procedures are too long.  This is possibly the most common kind of complexity. If your procedures are 30 pages in length, they’re too long.  It is very difficult to follow a 30-page procedure (try it).

The fewer the pages, the better. This forces you to simplify your procedures — to make them more concise. If you have a 30-page procedure, try breaking it into three 10-page procedures.  See if you can simplify each ten-page procedure — maybe eliminate or repurpose the information into work instructions, training material, or pictures.  Pictures are a great substitute for excess verbiage and should reduce your document size.

2. Your procedures have too many steps. If your procedure contains — let’s say, 27 — steps, it has too many. Follow the “rule of seven” — use no more than seven steps to describe a process.  No more than seven activities to describe a procedure.  Use no more than seven tasks to describe an activity, and no more than seven lines to a paragraph.  Break information into chunks that can be easily understood and followed.

3. Your procedures reference too many other documents. If you have to keep flipping between documents, it’s difficult to follow the main procedure (and easy to derail your train of thought). If your procedures reference multiple documents, this leads to straying from the main path.

4. Your procedures contain too much terminology. Industry jargon needs to be defined in the procedure.  Does everyone really know how the “takt time” on your value stream map is used to improve your OEE? Instead of assuming they know, define your terms or use them in such a context that your readers can infer what you mean.

5. Your procedures involve too many people. If your procedure requires a lot of different individuals, you probably have too many handoffs. The more information and materials are handled, the greater the likelihood of a breakdown in the process. Therefore, you have an opportunity to simplify the process.  Break your procedure into several discrete procedures and focus the responsibility on fewer people in each procedure.

6. Your procedures involve too many reviews. Do you really need as many reviews, meetings, or inspections as your procedure calls for?  Can you combine, eliminate, or substitute a review with another element? Individuals can do self-inspections with checklists.  A lot of reviews make for a complex process.  Simplify.

7. Your procedures cover a long period of time. Delays allow for interruptions.  Eliminate them.  Reorganize the procedure into time-based elements that can be easily followed.

8. Your procedures encompass asynchronous activities. Loosely related activities that occur in their own time frame are hard to coordinate. Tie the activities together with milestones — have them share start times or end times. Synchronize them.

9. Your procedures leave out important information. This is the opposite of using jargon, or giving too much information. By leaving out bits of necessary information for the sake of saving time or space, you increase the risk of process failure. The reader does not know what they do not know. Economize and keep it simple, but don’t omit important information.

10. Your procedures use too many big words and long sentences. The average person reads at a ninth-grade level.  Using too many “big college words” and stuffing a lot of information into long sentences or paragraphs introduces unnecessary complexity. Use smaller words, shorter sentences, and shorter paragraphs. Remember the Rule of Seven (above).

Your Procedures Are Too Complex If They:

1. Are too long with too many pages;
2. Have too many steps, activities, or tasks;
3. Reference too many documents, work instructions, or forms;
4. Contain too much jargon, industry terminology, or slang;
5. Involve too many people, jobs descriptions, or managers;
6. Involve too many review steps, meetings, or inspections;
7. Cover a long period of time;
8. Discuss a series of asynchronous activities;
9. Leave out important information, pictures, or explanations; or
10. Use too many big words, long sentences, and long paragraphs.

So, are some of your procedures too complex? What is the most complicated procedure you have ever had to work with?

Lean is a way of thinking about quality, your employees, and how you use your resources to deliver your product or service to your customers in the smoothest, most predictable, and easiest way.  Six Sigma, on the other hand, is a process model used to separate common cause variation from special cause variation in order to reduce such variation, which, in turn, improves your process performance.

So, which do you use? Lean? Or, Six Sigma?

When Do You Use Lean?

Lean thinking can be used to reduce obvious waste.  What waste is obvious?  There are eight common wastes that are the most obvious and, therefore, are the easiest to remove from your system.  These are the “low hanging fruit” on your quality tree. Lean can be rolled out relatively easily and implemented company-wide.

Lean is a good starting point for companies looking to build a new quality system.  Lean is fast — small projects can be completed in days, or even hours.  Most Lean projects require little investment beyond people to implement the project.  You can use your regular employees on the project, giving them a little bit of Lean training to get started.

When Do You Use Six Sigma?

Six Sigma is best for problems where the solution is not obvious.  Six Sigma is a five-step process model:

• Design,
• Measure,
• Analyze,
• Improve, and
• Control.

The DMAIC model is how scientists solve problems.  They collect data, apply statistical analysis, and isolate the problem.  Then, they analyze the data until they find correlations, test possible solutions, and solve the problem.

Some Six Sigma projects can take as few as three months, while others require 12 months or more to complete.  Six Sigma requires technical experts (”black belts“) trained in the tools, statistics, and solving problems.  Six Sigma works best on isolated problems and can take years to implement company-wide.

Lean can be used at any point in time but is, perhaps, best used to implement a quality culture of continuous improvement.  Lean is a great starting point for building a quality system, since it’s easy to get started, projects are quick, and results can be obtained fast.

Six Sigma is better after a quality program is under way and employees have become accustomed to improvement.  Six Sigma is better at large-scale, expensive problems that you can collect a lot of data around.  Six Sigma is a mature quality approach that requires discipline, trained individuals, and big problems.

My suggestion is to start with Lean and build an improvement culture.  Then, after years of Lean training, implementing lean projects, and resolving the more obvious wastes in your organization, you’ll be ready for a more mature program like Six Sigma.  Some have now started to call this “Lean and Six Sigma”.

So, it needn’t be a case of “either…or”. Instead, it may be a case of the whole being greater than the sum of the parts. Lean and Six Sigma, apart from one another, are very good quality improvement tools. Together, Lean and Six Sigma are great! (Sort of a yin-and-yang, I suppose.)

Try “Lean and Six Sigma”. Let us know how well it works for you.

Do you have a vision for your company that your employees never seem quite able to carry out?  I’m sure all of your managers and employees hear what you’re saying, but do they understand? Do they consistently translate your words into actions? Do they consistently get the results you and your customers desire?

What may be needed is a way to define your best practices that ensures your employees’ actions are in sync with your vision.  With the right tools in place, it’s a lot easier than you might think.

Whether your goal is to raise sales 10%, increase profits 50%, reduce your time to market by 25%, or obtain ISO certification within 12 months, you need a plan to increase the odds of realizing your goals.  I bet you’ve produced dozens of realization plans and not achieved the results you hoped for.  My question is, “What tools were you using?”

Were you using a tool that…

• Could organize your policies and procedures by department, process, and employee?
• Quickly and easily enabled the design of step-by-step processes you needed to reach your goals and objectives?
• Included best practice procedure templates for standardizing processes in every department (e.g., marketing, accounting, IT) and for every need (for example, ISO 9001 certification)?
• Linked documents, references, and forms referenced within your procedures?
• Enabled easy editing of your policies, procedures, and processes utilizing commonly-used software, such as MS-Visio®, Excel®, Word®, Adobe, and more?
• Defined access permissions (read-only, read/write, etc.) to allow individuals to work with policies, procedures, and processes that are material to their jobs?
• Automatically conformed to document management compliance requirements for document revisions, audit trails, retention, review, approval, and release?

Imagine how much more effective your team can be with robust policies and procedures for each and every business process, or how productive and happy your employees will be with clearly defined job descriptions, training materials, and a system for finding - and developing - business process policies and procedures.  And that’s not all!

Just imagine how much easier training new hires will be once you’ve captured and secured all critical process and content knowledge into policies and procedures from all of your employees!  And how, if someone should leave your company, your knowledge assets don’t have to go with them!

Sounds Like Every Executive’s Dream, Doesn’t It?

Bizmanualz new policies and procedures software tool can radically boost your company’s performance.  It delivers your policies and procedures completely online, using SaaS to move your organization into the 21^st century.  Instant reports, company announcements, and action item checklists detail the real-time status of your policies and procedures.  It’s more than a decision aid — it’s a decision arsenal, packed with features that will improve the performance of every part of your organization.

If you’re sincere about improving your company’s performance — if you want your employees to carry out your vision as intended — try Bizmanualz new policies and procedures software!