January 2004 Volume 3

Improving Your Business Processes

Like most executives today, you're bombarded with theories on how to improve key processes and operational quality. Whether you favor TQM, 6 Sigma, CPI or ISO...all ultimately profess the same mantra: quality-driven processes reap a healthier bottom-line. So you better get on board!

Of course, building real operational excellence requires a serious dose of management commitment and the know-how to pull it off. In this issue we focus on how organizations like yours approach this challenge. The first step is recognizing that change is needed.

More often than not, companies need help paving the way for transition to a higher quality standard. By turning to outside resources, management can:

educate themselves on the change process with training
facillitate change with software and tools
orchestrate change with qualified consultants

As you read through this issue, you'll find articles, links and valuable resources for each of these options.

	Many companies see process improvement as a matter of survival. Ask yourself, "How Are You Beating Your Competitors Tommorow?" ... More

	Think technology is a panacea for process improvement? Technology is only an enabler; it's how you deploy it that determines its value. ... More

	Benchmarking is embedded in most organizations as a way to stay competitive, but there are lots of opportunities for benchmarking to go wrong. Here are some common mistakes ... More

	The decision to hire a process consultant can be a milestone for a company. Here's a valuable guide for determining when and how to "go outside"... More

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