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AS 9100 Customer Satisfaction Policy Procedure

The AS 9100 Customer Satisfaction Policy Procedure is available in the AS 9100 Aerospace Policies and Procedures manual.

The AS 9100 Aerospace Customer Satisfaction Policy and Procedure identifies the steps for obtaining information regarding customers? perception as to whether the Company?s products and services are meeting their stated (and unstated) requirements. The procedure applies to Customer Service. (10 pages, 1235 words)

Activities Covered in the AS 9100 Customer Satisfaction Policy Procedure

• Customer Satisfaction-General
• Post-Sale Follow-Up
• Customer Satisfaction Survey

Forms Included in the AS 9100 Customer Satisfaction Policy Procedure

• Post-Sale Satisfaction Report Form
• Customer Satisfaction Survey Form
• Customer Service Log Form

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