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AS 9100 Customer Communication Policy Procedure

The AS 9100 Customer Communication Policy Procedure is available in the AS 9100 Aerospace Policies and Procedures manual.

The AS 9100 Aerospace Customer Communication Policy and Procedure ensures that customer feedback regarding the Company?s products/services is promptly, efficiently, and effectively handled and resolved. The procedures minimizes negative customer feedback and helps the Company identify and act on problems and opportunities. (12 pages, 1789 words)

Activities Covered in the AS 9100 Customer Communication Policy Procedure

• Planning Customer Communication
• Regular Communication with Customers
• Customer Complaints
• Customer Problem Diagnosis
• Repairs and/or Replacements
• Trend Analysis
• Customer Communication Plan Review

Forms Included in the AS 9100 Customer Communication Policy Procedure

• Customer Communication Plan Form
• Customer Service Log Form
• Customer Service Contact Form

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