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AS 9100 Aerospace Procedures Manual
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AS9100 Aerospace Policies and Procedures
Customer satisfaction, profitability and market leadership are driven in large part by delivering quality products and services to customers. Today more than ever, there is a worldwide trend towards increasingly stringent customer expectations regarding quality. Accompanying this trend has been a growing realization that continuous quality improvements are often necessary to achieving and sustaining excellent economic performance.
One roadblock to providing quality products and services was the definition of what "quality" meant to different customers. Different countries, industries and governments all had varying quality systems that suppliers had to adopt in order to deliver goods around the world. A single worldwide standard was needed to simplify international commerce.
Obviously, one reason to implement and certify to AS9100 is that some customers may require it. Customers recognize the value of AS9100 certified suppliers. Additionally, some industries require companies to evaluate and audit their suppliers. The requirement to audit these suppliers is often waived for AS9100 certified suppliers, thus saving the company money.
As the purpose of the standard implies, companies should want to implement the aerospace standard to improve their effectiveness and increase customer satisfaction. Improved system effectiveness and customer satisfaction typically result in greater profitability through gains in efficiency and increased sales from happy customers.
Some of these benefits can be obtained by implementing and complying with AS9100 without going through the registration process. There are benefits to be expected from registration, however. Often times, when companies implement a new system, it becomes their current item of interest and soon fades with the concerns and pressures of business. It is very difficult at times to maintain interest and support for an unregistered system over a long term. It is also very difficult to determine how good a quality management system is without third-party registration.
The certification or registration process includes regular visits by the registrar to ensure that the quality management system is maintained. Also, the outside perspective of the auditors can be of benefit as well. A system developed and implemented internally may fall short in some areas through no fault of the personnel involved. The objective perspective of an auditor may strengthen the system in weak areas and provide the organization with additional benefit.
Examine Each Section For Yourself
- Introduction to AS9100
- Manual Preparation
- AS9100 Quality Manual
- AS9100 Quality Procedures
- Report and Forms
You Will Receive a 3-ring binder containing over 440 pages
of materials and a CD-ROM containing MS Word files for easy customization
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