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How does the ISO 9000 standard work?

The requirements for a quality system have been standardized even though most of us think our business is unique. So how does ISO 9000 allow for the diversity of an enterprise versus a multinational manufacturing company with service components, or a public utility, or a government administration?

The answer is ISO 9000 lays down the requirements your quality system must meet, but does not dictate how you should meet them within your organization - which leaves great scope and flexibility for implementation in different business sectors and business cultures...as well as different national cultures.

The ISO 9000 family includes standards that give organizations guidance and requirements on what constitutes an effective quality management system. ISO 9004-1 (and the other parts of ISO 9004) are the standards giving guidelines on the elements of quality management and a quality system.

The family also includes models against which this system can be audited to give the organization and its clients assurance that the system is operating effectively. The three quality assurance models are ISO 9001, ISO 9002 and ISO 9003.

Lastly, the family includes a standard on terminology, and other standards, which can be described as "supporting tools", that give guidance on specific aspects, such as auditing quality systems.

NEXT: What is the difference between ISO 9001, 9002 and 9003?