Quality Systems Documentation
Many professionals and consultants associated with ISO 9000 registration recommend organizing the documentation into four levels.
- Level 1 - Quality Policies and Objectives
- Level 2 - Procedures and Responsibilities
- Level 3 - Work Instructions
- Level 4 - Forms and other Documents
Confidentiality Statements
A confidentiality statement in the footer is totally optional and strictly a recommendation to protect your company's interests. Normally, when customers request a copy of your Quality Manual, the top-level quality policy manual is what they are after. The implementing Quality Procedures usually contain proprietary details that are specific to your company and may be something you do not want to share, and usually are not meaningful to your customers.
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