Quality Procedures


 

Table of Contents

QP1000 - DOCUMENT CONTROL

1.0 Document Distribution
2.0 Document Revision
3.0 Procedure and Work Instruction Format
4.0 Temporary Changes
QP1000-1 Request For Document Change (RDC)
QP1000-2 Document Change Control

QP1010 - QUALITY RECORDS

1.0 Identification of Quality Records
2.0 Record Generation
3.0 Record Maintenance
QP1010-1 Quality Records

QP1020 - MANAGEMENT RESPONSIBILITY

1.0 Planning
2.0 Management Representative
3.0 Responsibilities and Authorities
4.0 Management Review

QP1030 - JOB DESCRIPTIONS

1.0 Preparation
2.0 Format and Content
QP1030-1 Job Description Format

QP1040 - COMPETENCE, AWARENESS AND TRAINING

1.0 New employee selection
2.0 New Employee Orientation

QP1050 - QUOTATION PROCESS

1.0 Standard Products
2.0 Custom or modified products and services

QP1060 - SALES ORDERS

1.0 Sales Representatives
2.0 Customer Service
3.0 Credit Department
4.0 Internet Orders
5.0 Changes to orders.

QP1070 - CUSTOMER COMPLAINTS

1.0 General
2.0 Receiving a Contact/ customer Complaint
3.0 Trouble Shooting/Problem Diagnosis
4.0 Repairs and/or Replacements:
5.0 Trend Analysis
QP1070-1 Customer Service Log
QP1070-2 Customer Service Contact Form

QP1080 - RETURNED GOODS AUTHORIZATION

1.0 Origination
2.0 Receiving Goods and Processing
QP1080-1 Returned Goods Authorization

QP1090 - WARRANTY AND SERVICE POLICIES

1.0 Warranty Coverage
2.0 Service Programs
3.0 Parts Pricing
QP1090-1 Limited Warranty

QP1100 - DESIGN AND DEVELOPMENT

1.0 New Product Initiation
2.0 Design and Development Inputs
3.0 Design Planning
4.0 Product Development
5.0 Design and Development Output
6.0 Design Review and Verification
7.0 Design Validation
QP1100-1 Design Completion Checklist For Electromechanical Devices
QP1100-2 Design Completion Checklist For Non-Electromechanical Devices
QP1100-3 Request For Engineering Action (REA)

QP1110 - DESIGN CHANGE

1.0 Request for Design and/or Process Changes
2.0 Engineering Change Notice
QP1110-1 Engineering Change Notice (ECN)

QP1120 - PRE-PRODUCTION QUALITY AND PLANNING

1.0 Design Completion
2.0 Design Transfer and Documentation
3.0 Production Plan
QP1120-1 Product Design Release Form

QP1130 - SUPPLIER EVALUATION

1.0 Vendor classification
2.0 Vendor evaluation
4.0 Vendor Files
QP1130-1 New Vendor Notification
QP1130-2 Vendor Survey Form

QP1140 - PURCHASING

1.0 Order Determination and Requisition
2.0 Order Placement
4.0 Record keeping and Matching
QP1140-1 Purchase Requisition
QP1140-2 Purchase Order
QP1140-3 Purchase Order Log
QP1140-4 Purchase Order Follow-Up

QP1150 - RECEIVING AND INSPECTION

1.0 Receiving
2.0 Inspection
3.0 Stocking
5.0 Rejection, Discrepancies and Disposition
QP1150-1 Receiving Log
QP1150-2 Receiving And Inspection Report

QP1160 - SCHEDULING

1.0 Production Planning
2.0 Work Order Packets

QP1170 - MANUFACTURING

1.0 Kitting Work Orders
2.0 Production
3.0 Final Inspection.
4.0 Packaging and Labeling
5.0 Final Release

QP1180 - PART NUMBER ASSIGNMENT

1.0 Number Designation
2.0 Part Number Assignment/Record Keeping
3.0 Classification System

QP1190 - SERIAL NUMBER DESIGNATION

1.0 Serial Numbering

QP1200 - PRODUCT LABELING

1.0 Label Control
2.0 Identification Labels
3.0 Safety Hazard Labels

QP1210 - CUSTOMER PROPERTY

1.0 Receipt, Inspection and Stocking of Customer Supplied Items
2.0 Unsuitable or Missing Items
3.0 Customer Supplied Tooling and Fixtures
4.0 Intellectual Property
QP1210-1 Material Return Notice

QP1220 - CONTROL OF MONITORING AND MEASURING DEVICES

1.0 General requirements
2.0 Storage, Handling and Maintenance
3.0 Calibration System
4.0 Inspection of Special Tooling
5.0 Out-of-tolerance Conditions
6.0 Control of Subcontractor Calibration
7.0 Test Software
QP1220-1 Calibration Record

QP1230 - CUSTOMER SATISFACTION

1.0 General
2.0 Post-Sale Follow-Up
3.0 Customer Survey
4.0 Post-Service Follow-Up
QP1230-1 Post Sale Satisfaction Report
QP1230-2 Customer Satisfaction Survey
QP1230-3 Customer Satisfaction Report

QP1240 - INTERNAL QUALITY AUDITS

1.0 Audit Guide
2.0 Audit Process
3.0 Corrective Action
4.0 Audit Records
QP1240-1 Quality Assurance Audit Checklist

QP1250 - MONITORING AND MEASUREMENT OF PROCESSES

1.0 Effectiveness Criteria
2.0 Reporting
3.0 Improvement
4.0 Review

QP1260- CONTROL OF NONCONFORMING PRODUCT

1.0 Identification and Segregation
2.0 Nonconformance Report
3.0 Returned Goods
4.0 Disposition
5.0 Corrective Action
QP1260-1 Nonconformance Report

QP1270 - DATA ANALYSIS AND CONTINUAL IMPROVEMENT

1.0 Data collection
2.0 Data analysis
3.0 Continual Improvement

QP1280 - CORRECTIVE ACTION

1.0 Initiating a Corrective Action
2.0 Investigating the Cause
3.0 Taking Corrective Action
4.0 Preventing Recurrence
5.0 Verification and Closure
QP1280-1 Corrective Action Request

QP1290 - PREVENTIVE ACTION

1.0 Product Design
2.0 Process Design
3.0 Preventive Actions from Data Analysis

 

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