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Policies and Procedures - Table of Contents |
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Accounting | |||
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Administration | |||
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Customer Service | |||
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Disaster Management | |||
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Engineering | |||
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Finance and Credit | |||
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M.I.S. | |||
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Manufacturing | |||
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Personnel | |||
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Sales and Marketing | |||
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Security and Operations | |||
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Shipping, Purchasing and Inventory Control | |||
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PREWRITTEN POLICY AND PROCEDURE STATEMENTS
Table of Contents
The following sections contain sample prewritten policy and procedure statements arranged by function or department area. These statements provide examples of policies and procedures used by other companies and can be used to model policy and procedure statements for your own company with modifications as appropriate or as necessary.
- Bad/NSF Checks
- Bank Account Reconciliation
- Cash Drawers
- Cash Receipts
- Check Requests
- Check Signing Authority
- Chart of Accounts
- Capitalization & Depreciation of Fixed Assets
- Fixed Asset Control
- Invoice Billings and Accounts Receivable
- Petty Cash
- Unsigned or Partial Payment Checks
- Year-End Closing Procedures
- Board of Directors & Shareholders Meetings, Minutes and Protocol
- Controlling Legal Costs
- Files & Records Management
- Form Development and Forms Manual
- Job Descriptions
- Mail and Express Services
- Management Reporting
- Record Retention and Storage
- Telephone Answering
- Travel & Entertainment
- Customer Satisfaction Survey
- Customer Service Contact/Complaint Handling
- Service Satisfaction
- Post-Sale Customer Follow-Up
- Service Parts Pricing
- Warranty and Service Policies
- Disaster Management Plan
- Service Agreements, Emergency Services and Community Resources
- Centers of Operation
- Emergency Notification Procedures
- Office and Department Recovery ENVIRONMENTAL
- Environmental Protection
- Waste Management
- Resource Management
- Drawings and Schematics
- Engineering Change/Document Change Control
- Labeling
- Device Master Record
- Operation/Service Manuals
- Patents
- Preproduction Quality and Planning
- Product Design and Development
- Product Identification & Safety Hazard Labels
- Account Collection Process
- Bank Loan Applications
- Banking Policy and Relations
- Business Plans and Forecasts
- Customer Credit Approval and Credit Terms
- Exercise of Incentive Stock Options
- Property Tax Assessments
- Release of Financial or Confidential Information
- Stock Transactions
- Weekly Financial and Six Week Cash Flow Reports
MANAGEMENT INFORMATION SYSTEMS
- Information Systems
- Operations
- Security
- Training
- Internet and E-mail
- Assembly Manuals
- Bill of Materials
- Calibration for Testing and Measurement Equipment
- FDA Inspections
- ISO 9000 Compliance
- Master Parts List and Files
- Part Number Designation
- Serial Number Designation
- Quality Control for Finished Goods
- Quality Assurance Audit Procedure
- Americans with Disabilities Act
- Employment Policies
- Employee Hiring and New Employee Orientation
- Healthcare Benefits
- Paid and Unpaid Time Off
- Pay and Payroll Matters
- Performance Appraisals and Salary Adjustments
- Resignations and Terminations
- Training/Tuition Reimbursement
- Workplace Rules & Guidelines
- Workplace Safety
- Collection of Sales Tax
- Copyrights and Trademarks
- Marketing Plans
- Model Number Designation
- Public Relations
- Return of Goods From Customers
- Sales Leads
- Sales Order Entry
- Sales Training
- Trade Shows/Exhibits
- Intrusion Protection
- Physical Security
- Personnel
- Guard Force Management
- Electronic Countermeasures
- Executive Protection
SHIPPING, PURCHASING AND INVENTORY CONTROL
- Packing, Storage and Distribution
- Physical Inventory Procedures
- Purchasing Procedures
- Receiving, Inspection and Stocking of Parts and Materials
- Shipping and Freight Claims
- Vendor Selection, Files and Inspections
