ISO 9004:2000 Standards
The 2000 version of the standard focuses more on management, the customer, and continuous improvement. This version establishes a management system model that is intended to continually improve customer satisfaction and the effectiveness of the management system.
ISO 9004 provides guidance on implementing a quality management system and addresses a broader approach than ISO 9001. Objectives related to overall performance and efficiency are included. ISO 9004 should not be viewed as a requirements document, but rather a guidance document for companies wishing to move beyond the requirements of ISO 9001.
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